ALICIA M. BOYKIN

A/R RCM FOLLOW UP REPRESENTATIVE Team Leader Healthcare Accountant SUMMARY: Excellent verbal and written communication skills, ability to work independently, reliable, self starter, and team leader. Leadership professional experienced in directing multiple priorities and working collaboratively with a diverse population of staff and clients. Effective leadership skills to initiate, develop, and implement delivery of services. Excellent verbal, written, and interpersonal skills to effectively build relationships with individuals in-person, on the phone, and virtually. Long history of Customer Service background. Payroll experience. Flexible, high achiever w/ability to learn quickly and meet department goals and deadlines consecutively. Organized, detail oriented w/excellent interpersonal skills and can prioritize multiple tasks.

SUMMARY OF QUALIFICATIONS: Medical Billing Microsoft Word/Office, Excel, Kronos & Outlook Training & Development, Project Spreadsheets, End of Month Balance Ledger, Insurance Claim resolution, A3 & Embillz Software. Creative problem solving, Strong verbal and written communications, Familiar with Bookkeeping & Payroll processes, Excellent Customer Service skills ,Time Management, Organized Team Leader that builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

• HONORS & ACTIVITIES , Alpha Sigma Lambda/Theta Sigma Chapter - National Honor Society for Adult Learners Received April 2008

• Assisted management with the training of 8 - 10 new staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved end of month performance by completing Accounts Receivable Follow Up process with accuracy and efficiency.
• Oversaw various Managerial special projects, resulting in end of line revenue.
• Responded to over 15 - 30 customer inquiries each day.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Documented and resolved Patient Services accounts which led to proper processing and claim payments..
• Achieved QA rewards by completing workflow production timely with accuracy and efficiency.
• Documented and initiated the blueprint with proposal for the Company's longstanding incentive plan which resulted in resolving departmental morale which led to outstanding production results.