ALICIA M. KOUCHES
Lake Jackson,TX
Summary
- A position utilizing my successful background and offering opportunity for long-term growth.
- 2 ½ years in private and commercial insurance sales and service
- 15 years as Medical Receptionist
- 10 months in Document Administration
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Document Administrator
Kelly Services @ Dow Chemical
2023.10 - Current
- Ensure that documents are properly formatted
- Work with Technical Advisors to gather information for document updates
- Identify and rectify discrepancies or errors in documentation
- Utilize document management software and tools to facilitate efficient document control
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Maintained document archive and file server of approved documents.
Sales & Customer Representative
STATE FARM, BRIAN LANE AGENCY
2013.01 - 2016.01
- Calculate quotes for Auto, Renters and Life Insurance (Term, Whole Life and Universal Life)
- Take applications for the above and follow-up with Underwriting Department to completion
- Arrange loans for vehicle purchases
- Solicit applications for State Farm credit cards
- Assist customers with any changes on their policies
- Make recommendations to provide wise financial strategies to protect families
Front Office Representative/Manager
FIRST CHOICE EMERGENCY ROOM
2007.01 - 2013.01
- Collected co-payments, payments on accounts and prepared daily cash flow reports
- Filled in daily activity log sheets and medical records
Receptionist at Health Services
DOW CHEMICAL
2008.01
- Scheduled employee appointments for yearly physicals, new hires, lab work and fit-tested on masks
- Entered medical data in computer charts for nurses and physicians
- Maintained records well organized and easily accessible
Receptionist
LAKE JACKSON UROLOGY
2005.01 - 2007.01
- Scheduling appointments and secured insurance pre-certification for surgical procedures
- Other duties similar to above
Admitting Representative
BRAZOSPORT REGIONAL HEALTH SYSTEM
1998.01 - 2005.01
- Registered in- and out-patients for services
- Coordinating activities with nurses and physicians according to need
- Attended to Switchboard operation
- Additional duties similar to above
Education
High School Diploma -
Brazosport High School
Freeport, TX05.1997
Skills
- Effective in verbal, written, and interpersonal communication
- Knowledge of WEBEDMS
- Work independently
- Proficient in Microsoft Office, PowerPoint, and Excel, Windows 11, ABS quoting, UAX applications
- Safety oriented and a team player
- Multi-task focusing on high demand priorities
- Administrative Support
Educationnotes
- Continued Education and Ethics Courses in compliance
- Proficient in MS Profess-Plus 2021, Windows 11, Excel, ABS quoting and UAX application software
- Very familiar with health insurance from verifying and usage coverage of numerous plans from numerous years in the MEDICAL FIELD.
- On-the-job training with proficiency in MediSoft program
Educationlicense
- BRAZOSPORT COLLEGE, Lake Jackson, TX, Basics and Office Management studies
- INSURANCE INDUSTRY, General Lines, Life, Accident, Health & HMO, Property & Casualty License
References
- Jason Sanders, Technical Advisor Lead, 979-238-3446 jdsanders@dow.com
- Landrey Houston, Senior Administrative Specialist, 979-238-2294, lbrooks5@dow.com
- Jennifer Jones, Senior Administrative Specialist, 979-308-5855, Jjones3@dow.com
Timeline
Document Administrator
Kelly Services @ Dow Chemical
2023.10 - Current
Sales & Customer Representative
STATE FARM, BRIAN LANE AGENCY
2013.01 - 2016.01
Receptionist at Health Services
DOW CHEMICAL
2008.01
Front Office Representative/Manager
FIRST CHOICE EMERGENCY ROOM
2007.01 - 2013.01
Receptionist
LAKE JACKSON UROLOGY
2005.01 - 2007.01
Admitting Representative
BRAZOSPORT REGIONAL HEALTH SYSTEM
1998.01 - 2005.01
High School Diploma -
Brazosport High School
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