Alicia Sanders
Roebuck,SC
Summary
Capable Server/Bartender passionate about providing exceptional service in high intensive environments. Successful in maintaining poise and sense of humor while managing multiple priorities. Strong history of outstanding service in food-service establishments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Mixologist
Marengo Tapas And Bar
11.2023 - Current
- Recommend wine and food to the guests with focused attention to their needs and likes.
- Build relationships with regular customers by learning their names and their regular drinks and tapas.
- Try different foods one wouldn't normally try to unquestionably suggest complementary meals with patrons.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Prepare classic and unique cocktails when requested.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Walmart Service Desk-Cash Office + Promoted Within One Month to Fill-in Customer Service Manager
Walmart
06.2023 - 12.2023
- Given the responsibility over the front end when salaried managers were not there.
- Completed check deposits, drop vault deposits, emptied the self check outs and put cash in the cash recycler in the cash office.
- Processed money transfer requests via third party companies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Trained the newly hired supervisors to learn how to accurately do the job the way the store lead expected.
- Supervised employees and assessed performances to determine training needs and define accurate plans for potential coaching.
- Assumed ownership over team productivity, especially on days when 3-4 people would call out.
- Researched and corrected customer concerns to promote company location loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Life Insurance Benefits Agent
American Income Life
09.2022 - 06.2023
- Energetic team building and 5-10 zoom calls with the team daily to develop marketing strategies to help generate new business for the company
- Call potential clients (100-125 calls a day) to offer free burial benefits offered by the VA through their VFW in the first five seconds of the phone call with hope that a zoom would be obtainable to hear more about insurance plans offered.
- Celebrating the referrals clients pass to be able to cold-call regularly approximately 50-100 monthly to offer the same benefits.
- Always evaluating business or customer’s needs on appointments, maintaining bookkeeping to do follow-up calls, and handling the customer’s insurance claims pertaining to accidental coverage
- Knowing all the ailments to warrant automatic declines to prevent it happening after writing up and submitting the policies.
Lead Cashier/Bartender
Hendough / Mercado Cantina / KO Foodgroup
01.2020 - 09.2022
- Maintained patience and communication with cooks during busy days where the volume was 500+ customers a day.
- Provided guaranteed speed and accuracy when making hundreds of alcoholic beverages by keeping up with the knowledge of 30-50 drink recipes and daily specials available to guests.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers while cultivating strong relationships with patrons to gain repeat customers.
- Drive up all ticket sales by upselling menu items across all three restaurants worked for.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained stocked shelves to meet expected customer demand.
- Mentored other store employees to help improve overall satisfaction.
Server/barback
O'Charley's
09.2013 - 01.2020
- Ensure that patrons have an enjoyable dining experience by providing quality customer service
- Thorough knowledge of the entire restaurant and safety procedures
- Assigning employees to side work duties to ensure things (such as filling up ice, sweeping, cleaning) gets done in the kitchen while engaging in customer service to ensure quality 20% or higher in tips.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding periods throughout all shifts.
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Property and Casualty Insurance Supervisor
Sitel
08.2016 - 08.2017
- Licensed in 40 states for property and casualty car insurance work
- Third party work for USAA Auto Insurance
- Engaging in customer service and leading the training classes for newly employed agents.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Monitored customer feedback and identified areas of improvement.
- Negotiated contracts and terms of sale with potential customers.
Server/Food/Bar Back Customer Service
Logan's Roadhouse
10.2014 - 04.2015
- Multitasked by leading the training class of 1-4 new employees every Thursday night and often-times having preset parties planned for the night.
- Consistently being the server who took all the parties of 20 or more.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Agent
Dial America
07.2014 - 11.2014
- Successfully multitasking while engaging in astonishing customer service and operating multiple pages during phone calls
- Professionally selling services and recognizing opportunities to sell and up-sell
- Maintaining or going above and beyond goals set by management
- Exceeding personal goals personally set daily
- Working together with employees to improve team goals.
Cashier, Customer Service
Connection Center Wal-Mart
12.2012 - 09.2013
- Successfully implemented new technologies and process automations to encourage continuous improvement
- Deliver service and support to customers with cell phone contracts through Verizon, T-Mobile and AT&T
- Interact with 70 or more customers a day
- Work with management, and customer service agents on the phone to provide and process information and sales
- Proper phone etiquette and the ability to multitask
- Excelling in customer service.
Education
High School Diploma -
Woodruff High School
South Carolina05.2012
Skills
- Customer Relationship Management
- Upselling Proficiency
- Adaptable to trends
- Strong communication abilities
- Creative problem-solving
- Speedy drink preparation
- Team collaboration
- Sales and marketing
- Training new staff
- Pairing recommendations
- Responsible alcohol service
- Attention to detail
Certification
- Life & Health Insurance License, 09/01/22
- WGU Micro-credential in Management Awarded to Alicia M Sanders, 06/01/22, current
- WGU Micro-credential in Applied Business Skills Awarded to Alicia M Sanders, 06/01/22, current
- WGU Micro-credential in Business Essentials Awarded to Alicia M Sanders, 02/01/21, current
- Licensed Bartending/Mixology - 2023
References
- Terry Leftridge, Previous O'Charley's Manager, (864) 381-2139
- Michael Olbrantz, Owner of Mercado Cantina, (828) 243-3014
- Trushone Harris, Academy Trainer of Walmart Neighborhood Market (602) 299-2740
- Keith Moore, ABC Bartending Instructor, (864) 915-5424
Timeline
Server/Mixologist
Marengo Tapas And Bar
11.2023 - Current
Walmart Service Desk-Cash Office + Promoted Within One Month to Fill-in Customer Service Manager
Walmart
06.2023 - 12.2023
Life Insurance Benefits Agent
American Income Life
09.2022 - 06.2023
Lead Cashier/Bartender
Hendough / Mercado Cantina / KO Foodgroup
01.2020 - 09.2022
Property and Casualty Insurance Supervisor
Sitel
08.2016 - 08.2017
Server/Food/Bar Back Customer Service
Logan's Roadhouse
10.2014 - 04.2015
Sales Agent
Dial America
07.2014 - 11.2014
Server/barback
O'Charley's
09.2013 - 01.2020
Cashier, Customer Service
Connection Center Wal-Mart
12.2012 - 09.2013
High School Diploma -
Woodruff High School