Aliciana Echanove
Tucson,AZ
Summary
Proven leader and efficient Office Administration expert, who takes pride in enhancing customer/patient satisfaction and significantly improved operations at Venus By Mars.
Skilled in QuickBooks and known for exceptional attention to detail, I excel in fast-paced environments, ensuring seamless coordination and communication. My strategies boosted sales and engagement, showcasing my ability to meet and exceed targets with a positive impact.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality. Highly dependable, ethical and reliable support specialist and leader. Outgoing team leader with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Front Office Schedule Coordinator Supervisor/Marketing Manager
Venus By Mars
10.2011 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Negotiated with external vendors for event bookings, securing favorable rates while adhering to budget constraints successfully.
- Maintained accurate daily records and handled finances and purchase orders.
- Accomplished leadership through team building exercises and mentoring within departments.
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved Patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collected, arranged, and input information into database system abiding by HIPPA laws.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Customer Service Representative
Afni Inc, Verizon
06.2010 - 10.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
Education
American Legion Post 7
Tucson AZCertified - Veterinarian Assisting Certificate
Apollo College
Tucson, AZ2005
High School Diploma -
Desert View High School
Tucson, AZ05.2003
Skills
- Office Administration
- Deadline-oriented
- Task Delegation
- Appointment and Meeting Scheduling
- Extensive Cosmetic Surgery & Aesthetics Knowledge and Experience
- Cash Handling and Collections
- Accounts Receivable and QuickBooks Data Entry
- Can work in a fast paced or independent environment
- Professional, Fast Learner, and Reliable
- Strong communication and Great Customer Service
- Attention to Detail
- Documentation and Recordkeeping
Timeline
Front Office Schedule Coordinator Supervisor/Marketing Manager
Venus By Mars
10.2011 - Current
Customer Service Representative
Afni Inc, Verizon
06.2010 - 10.2011
American Legion Post 7
Certified - Veterinarian Assisting Certificate
Apollo College
High School Diploma -
Desert View High School