Alicia A. Paponette
Randolph,MA
Summary
Orderly and committed administrative support personnel offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate
State Street
Quincy, MA
06.2022 - Current
- Processed and settled trades manually
- Tracked and recorded volumes of incoming and outgoing trades and payments going in and coming out of State Street
- Created and sent out bank to bank payments
- Tested payment systems
- Troubleshoot any issues that occur on the payment system.
Unit Clerk/Administrative Assistant
Sodexo
South Boston, MA
03.2021 - 06.2022
- Created spreadsheets and filed confidential documentation.
- Managed office supplies inventory by monitoring and assessing stock levels, proactively ordering necessary supplies.
- Scheduled appointments between clients and customers and internal staff members.
- Provided client support by answering inquiries about the company's services.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the management team, including scheduling meetings and managing calendars.
- Managed office supplies inventory and placed orders when necessary.
- Managed confidential documents, adhering to established protocols.
- Facilitated communication between different departments within the organization.
- Coordinated meetings and ensured smooth execution through scheduling, room reservations, catering, and technical setup.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Store Clerk/Administrative Clerk
Stop & Shop
Boston, MA
08.2020 - 04.2021
- Managed inventory control tasks such as merchandise counting and stocking
- Prepared merchandise for shelving by removing packing materials and labeling codes, including prices and inventory control numbers.
- Utilized the first in first out approach to alternate goods in inventory
- Recorded and monitored inventory levels using hand-held devices and computers.
- Created displays to promote special offers or seasonal products.
- Checked expiration dates on food items regularly to ensure quality control standards were met.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Counted different types of merchandise to comply with inventory control tag requirements.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Provided support in resolving scheduling conflicts between employees.
Cashier
Fairway Market
Brooklyn, NY
12.2018 - 07.2019
- Completed customer purchases by processing cash, card, and check transactions
- Recorded transactions accurately and effectively using cash register
- Maintained flexibility by working additional hours and adaptable shifts to accommodate business demands
- Provided assistance and monitored self checkout systems
- Accounted for errors and resolved discrepancies by reconciling cash drawer at shift start.
- Placed customer's purchased goods into bags.
Stock Associate
Walgreens
Brooklyn, NY
10.2018 - 03.2019
- Assured that merchandise is represented on the sales floor according to company standards
- Maintained orderly back-stock and knowledge of current product location
- Stocked shelves, racks, cases, bins, and tables with merchandise
- Maintained a clean, neat, and orderly stock room, sales floor, and all areas of the store at all times during and after business hours.
Education
Certification to Teach English as a Foreign Language
07.2024
Bachelors of Science in Business Administration -
Southern New Hampshire University
05.2023
High School Diploma -
Brooklyn Theatre Arts
01.2019
Skills
- Verbal and Written Communication
- Calendar Management
- Critical thinking
- Detailed Oriented
- Interpersonal skill
- Inventory Control
- Data Analytics
- Money Handling
- Preparing reports
- Workplace Safety
- Cash Handling
- Data Entry
- Invoice Processing
- Report Writing
- Scheduling
- Clerical Support
- Appointment Scheduling
- Spreadsheet Management
- Presentation Design
References
References available upon request
Volunteer Experience
- Haley's House Soup Kitchen
- Member of Latin American Professionals Nroup volunteering committee
- YMCA
- Children's Trust
Certification
- Certified to teach English as a foreign languageunter
References
References available upon request.
Timeline
Senior Associate
State Street
06.2022 - Current
Unit Clerk/Administrative Assistant
Sodexo
03.2021 - 06.2022
Store Clerk/Administrative Clerk
Stop & Shop
08.2020 - 04.2021
Cashier
Fairway Market
12.2018 - 07.2019
Stock Associate
Walgreens
10.2018 - 03.2019
Certification to Teach English as a Foreign Language
Bachelors of Science in Business Administration -
Southern New Hampshire University
High School Diploma -
Brooklyn Theatre Arts