Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Interests
Timeline
Generic

Alicia R. Jones

Merrillville,IN

Work Preference

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid

Important To Me

Work-life balancePaid time offWork from home optionHealthcare benefitsCareer advancementFlexible work hours

Summary

Experienced QA Tester with background writing manual test cases and automated test scripts. Trains new testers, reviews work and optimizes processes. Works alongside developers to uncover and correct problems in advance of releases.

Overview

28
28
years of professional experience

Work History

Quality Assurance Engineer

Fiserv
06.2021 - 12.2024
  • Evaluated and validated the functionality of web-based applications.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies, and procedures.
  • Supported the successful launch of 300-700 product releases annually by coordinating QA efforts, including test planning, execution, and reporting.

Technical Account Manager

Fiserv
06.2017 - 06.2021
  • Identified potential risks within customer accounts early on, implementing mitigation strategies.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
  • Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
  • Managed 30-40 customer accounts, ensuring timely resolution of issues and effective communication.

Senior Quality Assurance Analyst

First Data
05.1999 - 06.2017
  • Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Mentored junior QA analysts, fostering a culture of continuous improvement and knowledge sharing within the team.
  • Monitored resolution of bugs, tested fixes, and assisted development with ongoing problems by providing a QA perspective.

Education

High School Diploma -

Horace Mann High
Gary, IN
05-1991

Skills

  • Test documentation
  • Performance testing
  • Integration testing
  • Test planning
  • Quality management systems
  • Stress testing
  • Defect tracking
  • Product requirements analysis
  • Automated testing
  • Regression testing
  • Project planning
  • Release planning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

It’s easier to ask forgiveness than it is to get permission.
Grace Hopper

Interests

Reading

Gardening

Traveling

Writing

Timeline

Quality Assurance Engineer

Fiserv
06.2021 - 12.2024

Technical Account Manager

Fiserv
06.2017 - 06.2021

Senior Quality Assurance Analyst

First Data
05.1999 - 06.2017

High School Diploma -

Horace Mann High