Reading
Alicia R. Jones
Merrillville,IN
Work Preference
Summary
Experienced QA Tester with background writing manual test cases and automated test scripts. Trains new testers, reviews work and optimizes processes. Works alongside developers to uncover and correct problems in advance of releases.
Overview
28
28
years of professional experience
Work History
Quality Assurance Engineer
Fiserv
06.2021 - 12.2024
- Evaluated and validated the functionality of web-based applications.
- Met tight deadlines to satisfy client demands and project timelines.
- Trained and guided onsite and offshore team members in quality assurance standards, policies, and procedures.
- Supported the successful launch of 300-700 product releases annually by coordinating QA efforts, including test planning, execution, and reporting.
Technical Account Manager
Fiserv
06.2017 - 06.2021
- Identified potential risks within customer accounts early on, implementing mitigation strategies.
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
- Managed 30-40 customer accounts, ensuring timely resolution of issues and effective communication.
Senior Quality Assurance Analyst
First Data
05.1999 - 06.2017
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Met tight deadlines to satisfy client demands and project timelines.
- Mentored junior QA analysts, fostering a culture of continuous improvement and knowledge sharing within the team.
- Monitored resolution of bugs, tested fixes, and assisted development with ongoing problems by providing a QA perspective.
Education
High School Diploma -
Horace Mann High
Gary, IN05-1991
Skills
- Test documentation
- Performance testing
- Integration testing
- Test planning
- Quality management systems
- Stress testing
- Defect tracking
- Product requirements analysis
- Automated testing
- Regression testing
- Project planning
- Release planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s easier to ask forgiveness than it is to get permission.
Grace Hopper
Interests
Gardening
Traveling
Writing
Timeline
Quality Assurance Engineer
Fiserv
06.2021 - 12.2024
Technical Account Manager
Fiserv
06.2017 - 06.2021
Senior Quality Assurance Analyst
First Data
05.1999 - 06.2017
High School Diploma -
Horace Mann High