Alicia Ward

• Oversaw all business operations including bookkeeping, accounts payables, accounts receivables, payroll, purchasing, customer service, retail sales, transportation, data entry, website management, and social media updates.

• Oversaw shift operations, delivering exceptional customer service and support.
• Prepared daily cash reports for financial accuracy and accountability.
• Served as key holder, ensuring security and operational integrity.
• Cross-trained in cooking duties to assist kitchen team during peak hours.

• Delivered exceptional customer service through effective communication and problem resolution.
  Entered tow calls accurately to ensure timely dispatch of drivers.
  Managed billing processes, including accounts receivables and payables, to maintain financial accuracy.
  Oversaw inbound and outbound impound vehicles, ensuring compliance with regulations.
  Updated vehicle title registrations on government-regulated websites for accurate record-keeping.

• Designed signs, banners, decals, and apparel for businesses and public clients.
• Provided exceptional customer service to enhance client satisfaction.
• Managed accounts receivable and accounts payable processes efficiently.
• Supervised employees to ensure high-quality production and timely delivery.

Organized transportation logistics for freight containers and over-the-road shipments.

Entered load information.

• cold calling to ensure satisfactory moving of loads.

• Managed accounts receivables and maintained accurate bookkeeping records.
• Oversaw driver dispatch operations to ensure timely deliveries of appliances.
• Conducted inventory management for propane gas and propane tanks.
• Delivered exceptional customer service while driving sales growth.
• Completed multiple customer service training courses to enhance skill set.

• Handled customer transactions efficiently as Bank Teller.
• Oversaw insurance processes for mortgages and vehicle loans as Mortgage Clerk.
• Released titles and deeds upon payoff to facilitate smooth transactions.
• Completed Principles of Banking classes to enhance industry knowledge.