Alicia Yui Okumura
Greenville,SC
Summary
Accomplished Flight Attendant offering over 12 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual (English and Japanese) Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Hawaiian Airlines
10.2010 - 01.2022
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Education
Bachelor of Science - Business Administration, Marketing
San Jose State University
San Jose, CA06.2025
Skills
- FAA Regulations
- Emergency Response Coordination
- Emergency Care
- Ticket Verification
- Customer Service
- Business Class Service
- Guest Services
- Flight Safety
- First Aid
- Regulatory Compliance
- Preflight Briefings
- Safety Procedures
Languages
Japanese
Native or Bilingual
Timeline
Flight Attendant
Hawaiian Airlines
10.2010 - 01.2022
Bachelor of Science - Business Administration, Marketing
San Jose State University
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