Alicja Donkor
Marietta,GA
Summary
Product management professional with extensive experience in leading product lifecycles from conception to launch. Known for driving collaborative efforts and achieving outstanding results. Recognized for strategic thinking, adaptability, and strong commitment to team success.
With over a decade of experience driving digital transformation and managing complex platforms, passionate about creating solutions that enhance user experience and streamline access to information. Expertise includes content strategy and developer documentation, such as APIs/SDKs, as well as designing user-centric information architectures for enterprise platforms. Strengths encompass deep knowledge of AI, chatbots, SEO, and metrics-driven strategies, leveraging these tools to optimize user engagement and deliver measurable outcomes. Skilled at operating at the intersection of technology, business, and strategy, with a proven ability to transform complex challenges into actionable, user-friendly solutions that empower teams and organizations to excel.
Overview
24
24
years of professional experience
2
2
Certification
Work History
Senior Product Manager Business Intelligence Solutions
CVS Health
01.2023 - Current
- Led strategic vision, architecture, and execution of the CVS Health Data Portal, a sophisticated enterprise platform and marketplace designed to empower stakeholders across the organization with robust data and analytics capabilities
- Spearheaded cross-functional teams in establishing a scalable documentation center and data asset marketplace, defining standards and best practices for platform usability and accessibility, increasing adoption by 100%
- Directed the design team to create a cohesive user experience, incorporating content architecture, persona-driven navigation, and user-centered design increasing site usage by 25%
- Led development efforts to build the infrastructure, guiding engineering teams on high-impact solutions that support scalability and future growth
- Defined and implemented a comprehensive taxonomy and ontology framework to streamline content management and discovery across multiple organizational functions, including marketing, engineering, and governance, adding 30 new sites
- Developed high-impact templates for diverse documentation needs, encompassing marketing, technical resources, and data governance improving user experience by 20%
- Authored strategic training materials and style guides to ensure consistent use and understanding across technical and non-technical teams increasing documentation center adoption by 20%
- Established and led training initiatives, equipping product managers, technical writers, and SMEs with the skills to maximize the platform’s capabilities increasing documentation center adoption by 50%
- Partnered closely with enterprise clients and internal stakeholders to align the platform’s growth with evolving business needs, leading requirements gathering and architecture design
- Increased product adoption by identifying customer needs and developing innovative product features.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
Product ManagerTechnical Content and Product Development
NCR
11.2021 - 12.2023
- Led strategic design and implementation of documentation architecture for NCR Edge, DevOps PAAS, setting foundation for developer-centric resources and intuitive onboarding
- Owned end-to-end content strategy, establishing standards for developer documentation, CLI and GraphQL guides, and high-level architectural flows that enhanced developer experience and product adoption by 10%
- As Product Owner, drove feature design in close collaboration with product team, prioritizing customer needs through targeted research and shaping product’s evolution with user-driven insights
- Defined and standardized taxonomy, UX writing, error-handling protocols, and naming conventions to ensure technical accuracy, consistency, and clarity across complex platform documentation
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
Manager Technical Documentation and Content Strategy
Honeywell
10.2017 - 11.2021
- Led global team in developing robust content strategy for Honeywell Forge, comprehensive Enterprise Performance Management suite driving digital transformation
- Established and optimized documentation operating model, creating scalable guidelines and best practices to ensure accuracy, consistency, and quality across range of high-impact deliverables
- Collaborated with executive stakeholders to set strategic priorities, incorporating diverse perspectives through rigorous audience analysis and data-driven feedback to continuously enhance documentation standards
- Designed and delivered transformative 3-week corporate training program for Honeywell Forge platform, combining virtual and in-person instruction to onboard employees to platform capabilities, CI/CD processes, and security protocols
- This immersive program included multi-module exercises, cross-functional presentations, and participant-led projects, generating critical insights that informed platform roadmap decisions
- Architected information and documentation strategy for platform, overseeing production of API documentation (REST and GraphQL), SDKs, architectural roadmaps, end-user guides, and training materials in multiple formats
- Collaborated with data scientists to create advanced training resources for data analytics and visualization tools, enabling deeper engagement with Honeywell’s data science capabilities
- Mentored engineering teams on documentation best practices, fostering culture of high-quality technical writing and knowledge sharing that aligns with organizational goals
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Lead Technical Writer
Honeywell
09.2017 - 10.2017
- Established centralized technical writing team by onboarding over 20 geographically dispersed technical writers
- Collaborated with cross-functional teams to gather product information, ensuring accurate and up-to-date documentation.
- Facilitated smooth product releases by developing release notes detailing new features, bug fixes, and known issues in clear, concise manner.
- Mentored junior technical writers, fostering professional growth through knowledge sharing and skill development opportunities.
Senior Technical Documentation Specialist
Synchronoss Technologies, Inc
09.2015 - 09.2017
- Led design and implementation of centralized information center for Verizon Cloud Storage APIs, providing robust API documentation that empowered developers to integrate and optimize multi-platform solutions
- Developed comprehensive libraries covering SDKs for Android, iOS, Java, JavaScript, Node.js, PHP, and Ruby, equipping developers to design complex applications
- Integrated interactive Swagger files, enabling real-time endpoint testing for seamless developer experience
- Established and managed streamlined processes for documentation deliverables, ensuring consistency, accuracy, and timeliness across all project outputs
- Leveraged strong interpersonal skills to forge positive relationships with stakeholders throughout organization, fostering collaboration and open communication channels for optimal results.
- Maximized customer satisfaction through swift resolution of inquiries related to product documentation.
Information Development Consultant
Sigma Technology for Ericsson
10.2014 - 09.2015
- Led development of comprehensive documentation libraries for new Ericsson products and solutions within multifunctional, globally dispersed team
- Focused on strategic content creation, covering business processes, use cases, workflows, architectural overviews, and technical aspects such as installation, deployment, and integration (APIs, SDKs, etc.)
- Oversaw end-to-end documentation planning, aligning with stakeholder requirements through structured requirements gathering, user story and use case development, and virtual review sessions
- Coordinated cross-functional presentations to ensure alignment across various business units
- Drove content strategy and information architecture to meet Ericsson’s evolving product and technical requirements, playing key role in project management and planning
Lead Documentation Strategist/Systems Programmer
IBM
01.2012 - 01.2014
- Led MVS Base support operations for IBM’s internal and commercial clients, ensuring optimal system health, security, and regulatory compliance
- Oversaw RACF and USS security administration, facilitated software installations and product license upgrades, and managed zFS and mount point configurations to enhance system performance and reliability
- Led project management initiatives, aligning cross-functional teams to implement strategic upgrades and streamline operations
- Created and delivered training materials, conducted knowledge transfers, and collaborated with stakeholders to define and document system requirements
- Applied rigorous data and quality analysis techniques to drive continuous improvement across diverse system architectures
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of organization.
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
Senior Documentation Strategist/Advisory Software Engineer
IBM
01.2006 - 01.2012
- Directed comprehensive information development projects for IBM’s z/OS platform, producing high-quality print and digital content, user interface elements, and web documentation for each new product release
- Applied data-driven approach to task and audience analysis, requirements gathering, and customer feedback to ensure content accuracy and relevance
- Collaborated extensively with development teams to align technical specifications with publication standards, driving consistency and clarity in all updates
- Managed end-to-end documentation lifecycle, maintaining timely and organized deliverables
- Conducted in-depth feasibility analyses and quality assessments to optimize documentation strategies
- Partnered with cross-functional teams to refine functional and design specifications, ensuring alignment with user and business needs
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of organization.
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
Senior Technical Support and Documentation Specialist
IBM
10.2000 - 01.2006
- Led knowledge transfer initiatives and developed of multiple robust knowledge bases to enhance support for IBM’s and customer's diverse application and infrastructure offerings
- Spearheaded knowledge management initiatives, creating technical articles, managing team knowledge bases, and facilitating knowledge transfer sessions to onboard new accounts and align team practices with evolving business requirements
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Managed comprehensive technical support across wide range of IBM applications, infrastructure, and network configurations
- Acted as a strategic advisor to customers, delivering in-depth guidance on IBM products and services to optimize user experience and ensure seamless functionality
- Collaborated with specialized support teams to troubleshoot and resolve complex issues, maintaining high standards for service quality and response time
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Identified audit parameters to comply with quality standards.
Education
Master of Science - Information Systems
Marist College
Poughkeepsie, NY08.2017
Bachelor of Science - Information Systems
Marist College
Poughkeepsie, NY08.2017
Skills
- Product management and development
- Data-driven decision making
- Scaled Agile Framework
- Stakeholder management
- Cross functional leadership
- Design thinking
- Enterprise Documentation Strategy
- Knowledge Management
- Developer Documentation
- API/SDK/CLI/GraphQL
- Information architecture, content strategy and audit
- Technical, UX writing, corporate training
- Taxonomy and ontology development
- Business Intelligence (BI) and AI
- SEO expertise
- Cross-functional Team Leadership
- Generative AI
Certification
- Certified SAFe® Agilist |Scaled Agile, Inc. | 2020
- Google Cloud Fundamentals | Google |2023 April
Timeline
Senior Product Manager Business Intelligence Solutions
CVS Health
01.2023 - Current
Product ManagerTechnical Content and Product Development
NCR
11.2021 - 12.2023
Manager Technical Documentation and Content Strategy
Honeywell
10.2017 - 11.2021
Lead Technical Writer
Honeywell
09.2017 - 10.2017
Senior Technical Documentation Specialist
Synchronoss Technologies, Inc
09.2015 - 09.2017
Information Development Consultant
Sigma Technology for Ericsson
10.2014 - 09.2015
Lead Documentation Strategist/Systems Programmer
IBM
01.2012 - 01.2014
Senior Documentation Strategist/Advisory Software Engineer
IBM
01.2006 - 01.2012
Senior Technical Support and Documentation Specialist
IBM
10.2000 - 01.2006
Master of Science - Information Systems
Marist College
Bachelor of Science - Information Systems
Marist College