Summary
Overview
Work History
Education
Skills
Experiencesummary
Nationalidnumber
Driverslicensenumber
Employer
Employeenumber
Currentresidentialaddress
Currentposition
Station
References
Professionalbodiesmembership
Personal Information
Timeline
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ALICK MUBVUVIWA MUTANDIRO

NORTON,Zimbabwe

Summary

Accomplished professional with a proven track record at the Zimbabwe Revenue Authority, excelling in ASYCUDA World proficiency and effective leadership. Demonstrated success in spearheading strategic projects that significantly enhance customs operations, while fostering cross-functional collaboration. Recognized for driving substantial improvements that align with and exceed organizational goals.

Overview

36
36
years of professional experience

Work History

Head Transit Management

Zimbabwe Revenue AuthorityZimbabwe
Norton
12.2020 - Current
  • Managed National Transit Management operations, including ECTS and Transit Compliance.
  • Oversaw the functioning of electronic cargo tracking systems.
  • Oversaw processes related to clearing agents, including their registration and licensing.
  • Oversaw the registration process for various bonded facilities.
  • Served as Customs and Excise Divisional Public Relations Liaison Focal Person.
  • Served as primary contact for customs-related media inquiries.
  • Served as a member of the SIMMCO committee.
  • Collaborated with ZIMRA's strategic projects committee.
  • Appointed to the ZIMRA Procurement Evaluation Committee under the terms of the Procurement Regulatory Authority of Zimbabwe Act.
  • Led the coordination efforts of the Regional Transit Guarantee Scheme across COMESA and SADC for ZIMRA.
  • Coordinated national transit operations for Zimbabwe under WCO.
  • Directed ESA RSG as chair during the 2020-2021 term.
  • ESA RSG Chair 2022 – 2025
  • ESA Group 1 Chair Strategy Development- ESA 2025 – 2028 RSG Strategy
  • Facilitated operations for CTMS in SADC, COMESA, and ESA regions.
  • Coordinated operations for border management as part of the IMF/AFRITAC Core Team.
  • Oversaw national initiatives focused on improving time-related processes.
  • Led various national initiatives successfully.
  • Participated as a member of the Project Committee for Dry Ports since 2019.
  • Led technical working group for JICA-aided Chirundu Base Line OSBP Time Management Study 2022-2023.
  • Directed JICA-supported Chirundu End Line OSBP Time Management Study 2024.
  • Coordinated the study for timely delivery and execution in the region.
  • Led strategic efforts in IMF's 2024 mission to enhance capacity.
  • Facilitated workshops aimed at improving understanding of the SADC RCTG scheme for participants in 2024/2025.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Manager Research and Development

Zimbabwe Revenue Authority
03.2017 - 06.2019
  • Responsible for Data Analysis, Revenue Forecasting, Research and Enterprise Risk Management
  • Member, ZIMRA 2019-2023 Strategic Planning Coordinating Team
  • ATO Publication Data Collection Manager, Trainer and Reviewer
  • Functions outside ZIMRA
  • ATAF Membership responsible for disseminating ATAF information to other researchers in line with the ATAF terms of reference
  • ATRN Scientific Committee Member responsible for the review of research papers submitted by local and international researchers to ATRN
  • Developed 5 and reviewed 28 Research and Advisory papers from internal ZIMRA researchers between 2017-2019
  • Four Papers Developed as a Member of the Customs and Excise Division Innovation Team (2019/2020)

Manager Technical Services, Domestic Taxes

Zimbabwe Revenue Authority
01.2011 - 03.2017
  • Responsible for Business Development, Strategy and Monitoring
  • Project Member – ZIMRA Signage Project
  • Project Member, Simplification of Legislation
  • Project Member – Ease of Doing Business (Office of the President and Cabinet)
  • Committee Member - Skills Alignment Committee
  • Acting Head Technical Services, Domestic Taxes (August-December 2014)
  • Member of the ZIMRA Technical Team on Legislation Change
  • Member of the ZIMRA Client Education Radio & Television Programmes Team
  • IMF ISORA Data Collection Correspondent (IMF)
  • Committee Member – Monitoring and Evaluation under the Modernization Office

Shift Manager Shift II

Zimbabwe Revenue Authority
01.2007 - 01.2011
  • Responsibilities for scanners, coordination of training programmes, mentoring programmes and balanced scorecard monitoring and Development
  • Industrial attachment (BCom Hons
  • Fiscal Studies learning experience) to the Ministry of Regional Integration and International Cooperation with exposure in international trade affairs, trade negotiation fora and statistic gathering/research (regional trade integration) and special emphasis on spatial development initiatives for the Chirundu One Stop Border Post
  • Task force member of the Beitbridge Efficiency Management Systems under the auspices of the Ministry of Regional Integration and International Co-operation
  • Project member e-lodgement of the ASYCUDA World Bill of Entry and HS2007 review for upgrade to HS2012

Revenue Supervisor

Zimbabwe Revenue Authority
Beitbridge
01.2005 - 01.2007
  • In charge of CONDEP and Scanner operations
  • Later moved to head the Anti-smuggling (Intelligence) Unit for post clearance audits, roadblocks and patrols
  • Appointed Corporate Communications Liaison Officer for Beitbridge

Revenue Specialist

Zimbabwe Revenue Authority
Forbes Border Post
01.2003 - 01.2004
  • Team Leader Shift and Commercial Office
  • Posted to Beijing China for training in the use of non-intrusive inspection systems (scanners)
  • Trained Beitbridge officers in the operation of baggage scanners
  • Advanced to Revenue Supervisor and continued heading Shift and Commercial office at Forbes Border Post
  • Co-opted into performance management training and mentoring
  • Trained as a counsellor

Customs Officer

Zimbabwe Revenue Authority
Victoria Falls
01.1994 - 01.1995
  • Shift Leader
  • Motor Traffic and Commercial Office

Customs Officer

Zimbabwe Revenue Authority
Harare
01.1993 - 01.1994
  • In Charge Export Incentive Office
  • State Warehouse Keeper (NRZ)
  • In charge Customs Office Manica Container Depot

Customs Officer

Zimbabwe Revenue Authority
Chirundu
01.1991 - 01.1992
  • Motor Traffic, Commercial Office and State Warehouse Keeper

Customs Officer

Zimbabwe Revenue Authority
Harare
01.1990 - 01.1991
  • Posted to Harare Port Examining, Origin Verification and Rebates Sections

Customs Cadet

Zimbabwe Revenue Authority
Harare
01.1989 - 01.1990
  • Posted to Harare Airfreight Section and Harare Port Motor Traffic Section

Education

MCOM - Strategic Management

Great Zimbabwe University
01.2016

BCOM (HONS) - Fiscal Studies

National University of Science & Technology
01.2014

GCE “O” LEVEL -

CAMBRIDGE
01.1984

Skills

  • SAP System Knowledge
  • ASYCUDA World Proficiency
  • Proficient in Computer Applications
  • Career Development Mentoring
  • Leadership Coaching
  • Information Organization
  • Workforce Development
  • Tax Legislation Knowledge
  • Knowledge of Customs Law
  • Operational Procedures
  • Research Proficiency
  • Strategic Planning Expertise
  • Effective Leadership
  • Effective Oral Communication
  • Effective Written Communication
  • Effective Relationship Management
  • Skilled In English Proficiency
  • Relationship Management
  • Critical Thinking
  • Effective Networking Techniques
  • Proactive Learner
  • Empathy in Social Situations
  • Effective Task Management
  • Basic Mathematical Proficiency
  • Quality Improvement Initiatives
  • Focused Listening Ability
  • Cross-Functional Collaboration
  • PPE Safety Adherence
  • Strategic Organization
  • Skillful Task Management
  • Professional Development
  • Comprehensive Project Coordination

Experiencesummary

1989 - 2011, 22 years (including 6 in Investigations), 2011 - 2017, 6 years, 2017 to 2019, 2 years 3 months, July 2019 to date, 4 years, 2006 to date, 19 years, 1989-2025, 36 years

Nationalidnumber

08 441395 D 80

Driverslicensenumber

15174 H

Employer

ZIMBABWE REVENUE AUTHORITY

Employeenumber

2129

Currentresidentialaddress

K3156 NEW KATANGA, NORTON, ZIMBABWE

Currentposition

HEAD TRANSIT MANAGEMENT

Station

HEAD OFFICE

References

  • Mr. A P Swarres, Head Compliance, Customs and Excise, Zimbabwe Revenue Authority, Head Office, Harare, +263 712 618 859, ASwarres@zimra.co.zw
  • Mr. B. D. Chadzingwa, Commissioner Customs and Excise, Zimbabwe Revenue Authority, Head Office, +263 712 424 749, BChadzingwa@zimra.co.zw
  • Mrs. A Mutombodzi, Tax and Customs Consultant, Impact Tax Accounting Services P/L, +263774454353, amutombodzi@gmail.com
  • Mr Ally Alexander Mwangolombe, Programme Officer,Customs Procedures - Finance Investments and Customs, SADC, Botswana, +267 71415220 Email Add: amwangolombe@sadc.int

Professionalbodiesmembership

  • Africa Tax Research Network, Scientific Committee Member
  • African Tax Administration Forum, Member

Personal Information

  • Hobbies: Dog Breeding, Bees, Chickens, Fish Piggery and Green Agro business, Research, procedure development, reading and writing, Photography, Philanthropy, Fishing, Golf
  • Passport Number: GN503464
  • Number of Children: 3
  • Date of Birth: 12/01/63
  • Gender: MALE
  • Marital Status: MARRIED
  • Religion: CHRISTIAN

Timeline

Head Transit Management

Zimbabwe Revenue AuthorityZimbabwe
12.2020 - Current

Manager Research and Development

Zimbabwe Revenue Authority
03.2017 - 06.2019

Manager Technical Services, Domestic Taxes

Zimbabwe Revenue Authority
01.2011 - 03.2017

Shift Manager Shift II

Zimbabwe Revenue Authority
01.2007 - 01.2011

Revenue Supervisor

Zimbabwe Revenue Authority
01.2005 - 01.2007

Revenue Specialist

Zimbabwe Revenue Authority
01.2003 - 01.2004

Customs Officer

Zimbabwe Revenue Authority
01.1994 - 01.1995

Customs Officer

Zimbabwe Revenue Authority
01.1993 - 01.1994

Customs Officer

Zimbabwe Revenue Authority
01.1991 - 01.1992

Customs Officer

Zimbabwe Revenue Authority
01.1990 - 01.1991

Customs Cadet

Zimbabwe Revenue Authority
01.1989 - 01.1990

MCOM - Strategic Management

Great Zimbabwe University

BCOM (HONS) - Fiscal Studies

National University of Science & Technology

GCE “O” LEVEL -

CAMBRIDGE

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ALICK MUBVUVIWA MUTANDIRO