Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alicon Burnam

Frankfort,KY

Summary

Dynamic bartender with a proven track record at Longhorn Steakhouse, excelling in customer service and multitasking. Recognized for crafting high-quality cocktails and fostering strong guest relationships. A reliable team player with expertise in responsible alcohol service, ensuring a welcoming atmosphere and enhancing overall dining experiences.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

7
7
years of professional experience

Work History

Bartender

Longhorn Steakhouse
07.2024 - Current
  • :nst.rated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members durin g busy shifts for efficient workflow and excellent guest experiences.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

First Watch Daytime Cafe
11.2021 - 07.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Bartender

Goodwood
01.2022 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Server

Cracker Barrell
01.2018 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Cashier

Kroger
03.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Caregiver

Visiting Angels Living Assistance Services
03.2020 - 03.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Education

Bachelor of Arts - Criminal Justice

Kentucky State University
Frankfort, KY
03-2025

Skills

  • Strong multitasking
  • Clear and effective communication
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Memory retention
  • Hospitality service expertise
  • Professional appearance
  • Alcohol awareness
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality

Languages

American Sign Language
Professional Working

Timeline

Bartender

Longhorn Steakhouse
07.2024 - Current

Bartender

Goodwood
01.2022 - 10.2022

Server

First Watch Daytime Cafe
11.2021 - 07.2024

Cashier

Kroger
03.2021 - 12.2021

Caregiver

Visiting Angels Living Assistance Services
03.2020 - 03.2021

Server

Cracker Barrell
01.2018 - 05.2022

Bachelor of Arts - Criminal Justice

Kentucky State University

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