Alida Girasek
travel and tourism
Catawba,VA
Summary
Experienced sales professional with expertise in client engagement and driving revenue growth. Skilled at identifying customer needs and implementing customized sales strategies for successful outcomes. Reliable team player committed to promoting collaboration and adept at navigating various team dynamics.
Overview
15
15
years of professional experience
Work History
Inside sales representative, Level 3
West Shore Home
11.2024 - 02.2025
- Present all aspects of inbound sales representative. Assist my supervisor in developing the team for growth as a whole and individual. Assist in the interview process providing my feedback for employment. Assist in guiding and training for new representatives to ensure success with in the company.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Inbound sales representative
West Shore Home
01.2024 - 10.2024
- Representative, make calls to potential customers confirming alignment with our service and their needs. Set quality appointments with customer and all decision makers, for design consultants to review and sale project. Meeting all metrics including maintaining an availability for calls both in and out, assisting team members when possible and maintain a high issued rate with my set appointments.
Loyalty Supervisor
Guardian Protection Services
08.2019 - 07.2023
- Supervisor a team of 10-12 loyalty care agents in maintaining their personal and team Kpi's while maintaining service level requirements. Team assisted in retaining customers through upgrading, relocating or resolving issues to avoid customer requests to cancel. Look for win/win resolution that assisted in continued service in current home or new when moving. Ensure agents were meeting quality assurance goals, while maintaining a save and move goal based on the individual skills set, to ensure highest satisfaction to the customer, while maintaining required discounts and monthly cost for the company. Train on policy and process changes as needed. Develop additional ways to retain customers and employees. During my time within this role, I worked to develop each agent for their next steps for personal growth and desired role through ongoing training and mentoring.
Floor and loyalty team leader
Guardian Protection Services
09.2014 - 08.2019
- Same duties as above. Working with direct team members to assist in reaching and maintaining needed KPIs, while taking calls as a representative, assisting with help desk requests and escalated calls.
Help desk representative
Guardian Protection Services
08.2013 - 09.2014
- Previous duties adding, assist agents over the phone with finding information as needed to trouble shoot or process/procedures. Accept escalated calls from customers and find a solid win/win resolution for the customer and the company. Assist our administrative agents with duties such as assigning call back actions and received mail to the agents in the office.
Customer care agent
Guardian Protection Services
02.2012 - 08.2013
- Assist customer with security system trouble shooting, take payments, schedule a technician when service when needed, research and follow up as needed with customers, and direct to other departments when necessary. Maintain KPI based metrics for handle time, ACW, hold time and any potential aux needed to work a personal queue for call backs to customers. I also mentored new higher representatives during their training process.
cashier and front desk associate
Bilo
01.2010 - 11.2011
- Assist customers within the store as well as check out process. Close and open the front end as needed. Schedule cashiers for breaks and lunches and ensure all duties were completed in a timely manner.
Education
business courses
Sto-Rox High School
01.1993
Cosmetology
Parkway West area Vo-tech school
01.1993
Diploma - Travel And Hospitality
Stratford Career Institute
Saint Albans, VT 04.2025 - 06.2025
Skills
- Proficient in typing, Microsoft word and power point Effectively able to use excel Detailed orientated, communication skills both written and verbal, I can multitask and continue to look for win/win solutions to maintain or increase long term as well as short term goals I am personally highly motivated and will ensure my 100% is given in any task needed
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Product knowledge
Timeline
Diploma - Travel And Hospitality
Stratford Career Institute
04.2025 - 06.2025
Inside sales representative, Level 3
West Shore Home
11.2024 - 02.2025
Inbound sales representative
West Shore Home
01.2024 - 10.2024
Loyalty Supervisor
Guardian Protection Services
08.2019 - 07.2023
Floor and loyalty team leader
Guardian Protection Services
09.2014 - 08.2019
Help desk representative
Guardian Protection Services
08.2013 - 09.2014
Customer care agent
Guardian Protection Services
02.2012 - 08.2013
cashier and front desk associate
Bilo
01.2010 - 11.2011
Cosmetology
Parkway West area Vo-tech school
business courses
Sto-Rox High School
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