Alida Miller
Marysville,CA
Summary
Dedicated and results-driven banking professional with over 17 years of comprehensive experience in the banking industry, including 11 years in leadership roles. Proven track record of managing branch operations, enhancing customer satisfaction, and driving community engagement. Strong financial acumen, excellent leadership skills, and a commitment to developing teams to achieve strategic goals while fostering a positive community presence.
Overview
21
21
years of professional experience
Work History
Operations Manager
Sierra Central Credit Union
Roseville, CA
11.2022 - Current
- Lead branch operations, ensuring compliance with banking regulations and policies while maintaining high service standards and achieving operational efficiency.
- Develop and implement business strategies to enhance customer acquisition, retention, and profitability, resulting in an increase in branch revenue over the past two years.
- Mentor and train team members, fostering a culture of high performance and continuous improvement, which led to an increase in overall customer satisfaction scores.
- Actively engage in community outreach programs enhancing the bank's presence and reputation in the community.
- Provided coaching, counseling, feedback, performance reviews, and disciplinary action as needed for team members.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Coordinated marketing activities such as promotional campaigns, advertising.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Recruited new staff members through job postings and conducting interviews.
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
Assistant Branch Manager, Operations
Zions Bancorporation
Holladay, UT
11.2020 - 11.2022
- Managed a team of 6 employees, overseeing daily operations, performance management, and professional development.
- Successfully launched new banking products and services, resulting in growth in customer base within the first year.
- Established and maintained strong relationships with local businesses and organizations to expand client referrals and community partnerships.
- Conducted regular performance evaluations, stayed up to date with industry trends, and implemented innovative solutions to implement best practices.
- Conducted performance reviews of staff, identified improvement areas, and provided feedback and coaching to enhance productivity.
- Developed and implemented operational policies and procedures to improve efficiency and customer service.
Branch Manager
First Northern Advisors
Auburn, CA
04.2008 - 12.2015
- Opened new financial center location in Auburn for First Northern Bank with a new team
- Managed a team of 8 employees, overseeing daily operations, performance management, and professional development.
- Oversaw all aspects of branch operations, including customer service, sales, compliance, and staff management, resulting in superior customer satisfaction ratings.
- Participated in local community outreach programs focused on community engagement and the successful fulfillment of CRA requirements.
- Established partnerships with local organizations to promote underserved populations, resulting in a substantial growth in accounts opened
- Implemented performance management processes that increased employee engagement and productivity, leading to a reduced turnover and increased sales
Customer Service Sales Supervisor
Wells Fargo & Placer Sierra Bank
Grass Valley, CA
07.2003 - 04.2008
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Identified potential opportunities for new business development activities.
- Managed staff of 5 employees, providing guidance and direction to ensure quality customer service.
- Planned and coordinated staff training sessions for new and existing employees.
- Monitored day-to-day operations of the banking center, including opening and closing procedures and cash management.
- Ensured compliance with all applicable laws and regulations pertaining to banking activities.
- Performed daily balancing functions within established timeframes to maintain operational efficiency and accuracy of branch records.
Education
Associate of Science - Business Administration And Management
Sierra College
Rocklin, CA12-2016
Skills
- P&L Management
- Process Improvement
- Document Control
- Inventory Management
- Workflow Optimization
- Production
- Business Development
- Organizational Management
- Marketing
- Customer Retention
- Business Planning
- Performance monitoring
- Financial Management
- Risk Management
- Regulatory Compliance
- Team Building/Leadership
- Staff Development
- Customer Relationship Management (CRM)
Affiliations
-Treasurer, Placer Veteran's Stand Down, [July 2023 – Present]
Supporting initiatives of a non-profit organization devoted to helping Veterans in the local community with an emphasis on Homeless and Low-Income Veterans. Manage finances of accounts, prepare budgets, serving on fundraising committees, and using networking with multiple organizations to ensure success of events to raise funds to expand the reach and impact in the local community
- Member, Roseville Chamber of Commerce [2022 – Present]
Actively participated in initiatives promoting local business development and community engagement.
Past
-Treasurer, Auburn 20-30 Club[2008-2017]
-Board Member, Salvation Army of Auburn [2012-2013]
-Media Manager and Board Member, Auburn Aviation Association[2010-2016]
References
References available upon request.
Timeline
Operations Manager
Sierra Central Credit Union
11.2022 - Current
Assistant Branch Manager, Operations
Zions Bancorporation
11.2020 - 11.2022
Branch Manager
First Northern Advisors
04.2008 - 12.2015
Customer Service Sales Supervisor
Wells Fargo & Placer Sierra Bank
07.2003 - 04.2008
Associate of Science - Business Administration And Management
Sierra College
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