Alidah Nathoo

• Owned and managed the daily operations of a retail independent pharmacy
• Reviewed prescriptions for accuracy and completeness prior to dispensing.
• Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
• Ordered, labeled and dispensed prescribed medications.
• Checked prescriptions for proper contents and labeling.
• Recommended over-the-counter medications for patients after assessing symptoms.
• Provided medication counseling to patients on the proper use and potential side effects of their medications.
• Consulted with patients to explain medication use, side effects and dosage directions as prescribed.

Managed purchasing, sales, marketing and customer account operations efficiently.

• Reduced operational risks while organizing data to forecast performance trends.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• 24 hour store
• Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
• Kept prescription drugs and controlled substances safe and secure in pharmacy.
• Promoted pharmacy services to patients and medical providers.
• Filled and dispensed 400 prescriptions daily.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Removed trash and straightened counters to keep pharmacy area clean and neat.

• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Kept prescription drugs and controlled substances safe and secure in pharmacy.
• Removed trash and straightened counters to keep pharmacy area clean and neat.
• Collaborated with store manager to maintain daily operations.