Alida Hongxing Wang
Solana Beach,CA
Summary
Registered caregiver and customer service professional with a track record of enhancing patient quality of life and fostering customer loyalty. At IHSS Public Authority, leveraged problem-solving and compassionate care to improve client independence, achieving significant positive feedback. Skilled in elderly care and patient companionship, consistently promotes well-being and satisfaction.
Overview
6
6
years of professional experience
Work History
Caregiver
IHSS Public Authority
08.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Receptionist
San Diego CONCIERGE MEDICINE
05.2023 - 03.2024
- Checking-in patients/Checking-out patients
- Scheduling patients
- Making and taking phone calls
- Accepting co-pay or treatment fees through POS
- Communicate with Veterans Affairs Office and verify the accurate information of referral patients by phone
- Follow up with patients using text messages based on the list provided by the doctor, sending greeting or reminder messages.
Caregiver
PAPA PAL
04.2022 - 11.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Shopping Advisor
MarketAmerica
11.2018 - 03.2022
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Monitored customer service operations to confirm compliance with quality standards.
- Participated in networking events to expand professional connections and attract new clientele.
Education
Bachelor of Arts - Business& Economics
07.2008
Skills
Respectful and Compassionate
Elderly Care
Daily living assistance
Basic Housekeeping
Meal Preparation
Supportive Companionship
Errands
Medication Administration
Nutrition knowledge
Transportation Services
Physical therapy support
Chronic Illness Management
Caring Companionship
Dementia Care
Knowledgeable in nutrition
I am passionate about nutrition and have studied it for five years. I've used my knowledge to help many family members, relatives, friends regain their health.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Caregiver - IHSS Public Authority
08.2024 - Current
Receptionist - San Diego CONCIERGE MEDICINE
05.2023 - 03.2024
Caregiver - PAPA PAL
04.2022 - 11.2022
Shopping Advisor - MarketAmerica
11.2018 - 03.2022
University of International Business& Economics - Bachelor of Arts, Business& Economics
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