Alief Hossain
Tucker,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Randstad
03.2023 - Current
- Communicated with customers via phone, email and online chats.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Transaction Processing Associate
Primos Food Mart
12.2021 - 03.2023
- Received, processed and organized transactional documents and transmitted to clients.
- Adjusted client account information and posted updated responses to guarantee customer satisfaction.
- Received requests and documents related to processing financial transactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
Administrative Assistant
Green Lifestyle
01.2019 - 10.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for staff
- Maintained accurate department and customer records.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Education
Bachelor of Arts - Psychology
Georgia Gwinnett College
Lawrenceville, GA05.2020
Skills
- Organized
- Driven
- Hardworking
- Friendly
- People Skills
- Customer Service
- Effective Multitasking
- Multitasking
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Negotiated with vendors, saving company $25000 annually.
Timeline
Customer Experience Associate
Randstad
03.2023 - Current
Transaction Processing Associate
Primos Food Mart
12.2021 - 03.2023
Administrative Assistant
Green Lifestyle
01.2019 - 10.2021
Bachelor of Arts - Psychology
Georgia Gwinnett College