Alief Hossain
Tucker,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Lucky Lotto Convenient Store
Duluth , GA
2021.03 - Current
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Communicated with customers via phone, email and online chats.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all pricing and inventory, are accurate and proving a receipt to every customer
- Bagging or wrapping purchases to ensure safe transport
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
- Updated Ariba SAP system with order specifics and vendor details, preferences and billing information.
Transaction Processing Associate
Primos Food Mart
Atlanta , GA
2020.12 - 2022.03
- Received, processed and organized transactional documents and transmitted to clients.
- Handled and verified data received by automatic data extraction tools.
- Adjusted client account information and posted updated responses to guarantee customer satisfaction.
- Received requests and documents related to processing financial transactions.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Balanced daily cash deposits and vault inventory with zero error rate.
Administrative Assistant
Green Lifestyle
Suwanee , GA
2018.01 - 2020.10
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff
- Maintained accurate department and customer records.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Education
Bachelor of Arts - Psychology
Georgia Gwinnett College
05.2020
Skills
- Organized
- Driven
- Hardworking
- Friendly
- Team Player
- People Skills
- Customer Service
- Effective Multitasking
Interests
Volunteer
, Jun 2017
Hands Atlanta － Atlanta, GA
Worked with local leaders and celebrities to build a more "vibrant Atlanta"
Tackle food insecurities, provide school supplies, and build community gardens alongside
Mayor Kasim Reed, Congressman John Lewis, and Falcons Quarterback Matt Ryan
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Limited
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Negotiated with vendors, saving company $25000 annually.
Timeline
Customer Experience Associate
Lucky Lotto Convenient Store
2021.03 - Current
Transaction Processing Associate
Primos Food Mart
2020.12 - 2022.03
Administrative Assistant
Green Lifestyle
2018.01 - 2020.10
Bachelor of Arts - Psychology
Georgia Gwinnett College
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