Aliena Oliva Llorente
North Fort Myers,United States
Summary
Immigration Paralegal II at Lutheran Services Florida with strong skills in legal research and client communication. Demonstrated success in ensuring regulatory compliance and improving case management processes. Expertise in drafting accurate legal documents and building effective client relationships, leading to positive immigration results. Focused on providing high-quality service with exceptional attention to detail.
Overview
7
7
years of professional experience
Work History
Immigration Paralegal II
Lutheran Services Florida
Fort Myers, FL
08.2023 - Current
- Assisted attorneys with research on immigration laws, regulations, policies, and procedures.
- Ensured that all deadlines were met in accordance with the applicable laws and regulations.
- Coordinated translation services when needed for foreign language documents.
- Provided administrative support such as scheduling appointments, filing motions, photocopying documents.
- Drafted letters to government agencies in response to requests for additional information or clarification.
- Verified authenticity of documents submitted by applicants through online databases or contact with issuing authorities.
- Reviewed immigration forms and documents for accuracy and completeness.
- Communicated regularly with clients via phone, email or mail regarding the progress of their cases.
- Conducted interviews with clients to obtain detailed information regarding their immigration status.
- Prepared legal petitions, applications, and other documents related to immigration cases.
Lead Program Assistant
Lutheran Services Florida
Fort Myers, FL
03.2023 - 08.2023
- Ensured quality assurance standards were met throughout all stages of program development cycles.
- Facilitated meetings between cross-functional teams to discuss issues related to the implementation of new programs or initiatives.
- Organized and tracked project data using database software to ensure timely completion of tasks.
- Managed communication between external vendors and partners and internal teams to ensure seamless delivery of services or products.
- Reviewed technical specifications prior to product launch in order to verify accuracy.
- Prepared reports summarizing project progress for management review.
- Evaluated customer feedback surveys in order to improve service delivery models.
Accounting Assistant
KKA 3 Services Inc
Cape Coral, FL
10.2022 - 01.2023
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Assisted in the preparation of monthly financial statements and reports.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Answered questions from customers regarding their billing or payment status.
- Analyzed financial statements to identify discrepancies and resolve issues.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Prepared daily cash flow statements for management review.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Server/ Supervisor
Monarcas Restaurant
Fort Myers, FL
08.2018 - 07.2021
- Trained new servers on proper food handling techniques.
- Managed cash register transactions accurately and efficiently.
- Provided guidance and direction to employees throughout their shift.
- Assisted in resolving customer complaints promptly and professionally.
- Maintained cleanliness of the restaurant and kitchen areas.
- Resolved employee issues or disputes in a timely manner.
- Performed regular inventory checks of food items, beverages, and other supplies.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Managed tables throughout dining room to execute service at highest level.
Education
High School Diploma -
Reynolds High School
Portland, OR07-2017
Associate of Science - Medical Assisting
Cape Coral Technical College
Cape CoralSkills
- Legal research
- Document drafting
- Case management
- Regulatory compliance
- Client communication
- Translation coordination
- Customer service
- Attention to detail
- Problem solving
- Appointment scheduling
- Client relations skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Immigration Paralegal II
Lutheran Services Florida
08.2023 - Current
Lead Program Assistant
Lutheran Services Florida
03.2023 - 08.2023
Accounting Assistant
KKA 3 Services Inc
10.2022 - 01.2023
Server/ Supervisor
Monarcas Restaurant
08.2018 - 07.2021
High School Diploma -
Reynolds High School
Associate of Science - Medical Assisting
Cape Coral Technical College
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