Aliena Thomas
Waterbury,CT
Summary
Experienced bank teller and customer service associate with over 4 years in banking and 10+ years in retail and finance-related customer service.
Proven ability to handle complex financial transactions, resolve client concerns, manage cash operations, and support front-end and back-office responsibilities. Skilled in account services, cash handling, and team leadership, with a strong commitment to accuracy, compliance, and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Bank Teller
Thomaston Savings Bank
04.2021 - Current
- Support CSA duties by assisting customers with account inquiries, fraud reports, debit card replacements, and online/mobile banking troubleshooting.
- Maintain daily cash drawer accuracy and prepare end-of-day balancing reports.
- Skilled in assisting bank customers deposit and withdraw money; resolving discrepancies in accounting processes; identifying and resolving customer needs; ensuring quality services to customers; building customer loyalty; processing and performing daily bank transactions
- Participated in ongoing training for new financial products and compliance updates.
- Ensure compliance with bank policies and federal regulations, including KYC and anti-money laundering protocols.
Customer Service Representative / Front end Supervisor
Stop and Shop
03.2019 - 01.2024
- Provide exceptional client care including processing Western Union and money orders.
- Maintain cash pans and balance drawers, recording all transactions with accuracy.
- Answer and delegate phone calls, schedule deliveries, and prepare bank deposits.
- Supervise front-end operations, oversee break schedules, manage POS efficiency, and maintain vendor files.
Cashier and Cash office Manager
Brands Mart
09.2014 - 01.2019
- Responded to customer inquiries and processed financial transactions
- Maintained accurate customer files and delegated phone calls.
- Handled daily operations including account management and conflict resolution.
Education
High School - undefined
Associate Of Applied Business - Business Administration And Management
College coursework - Accounting and Customer Care
01.2006
Skills
- Cash Handling and Cash Processing
- Mail and banking software
- Deposits, loans, transfers, money orders, and withdrawals
- Ability to multitask and problem-solve
Timeline
Bank Teller - Thomaston Savings Bank
04.2021 - Current
Customer Service Representative / Front end Supervisor - Stop and Shop
03.2019 - 01.2024
Cashier and Cash office Manager - Brands Mart
09.2014 - 01.2019
Dominica Community High School - High School,
Naugatuck Valley Community College - Associate Of Applied Business, Business Administration And Management
Dominica State College - College coursework, Accounting and Customer Care
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