Aliera Jones
Baltimore,MD
Summary
Adept Certified Nursing Assistant with a proven track record at the University Of Maryland Medical System, enhancing patient care quality through meticulous vital sign monitoring and personal care. Excelled in HIPAA compliance and team collaboration, significantly improving patient satisfaction. Skilled in electronic charting and CPR/AED, demonstrating a strong blend of technical expertise and interpersonal abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
University Of Maryland Medical System
10.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
Service Experience Representative
Nordsatrom
11.2021 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Consistently met or exceeded monthly performance metrics related to call handling, issue resolution, and customer satisfaction ratings.
- Provided knowledgeable assistance on products or services available, promoting their benefits effectively.
- Conducted regular follow-ups to ensure complete resolution of customer concerns, maintaining high levels of satisfaction.
- Assisted in training new employees, ensuring a thorough understanding of company policies and procedures.
Education
Certified Nursing Assistant - Nursing
The Community College of Baltimore County
Dundalk06.2023
High School Diploma -
Baltimore City College High School
3220 The Alameda, Baltimore MD 2121806.2021
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Basic Life Support
- Medical terminology knowledge
- Electronic Charting
- End of life care
- Urinary Catheter Care
- Restraint Application
- Vital signs
- CNA Certification
- CPR/AED
Certification
- CNA - Certified Nurse Assistant
- BLS Certification
Timeline
Certified Nursing Assistant
University Of Maryland Medical System
10.2023 - Current
Service Experience Representative
Nordsatrom
11.2021 - 10.2023
Certified Nursing Assistant - Nursing
The Community College of Baltimore County
High School Diploma -
Baltimore City College High School