Years of customer service experience
Alies Watson
Boise,ID
Summary
Highly motivated individual with 20+ years of in depth client-centered experience in both professional and volunteer organizations. Offers finely tuned multi-tasking abilities and drive to foster productivity and organization.
Overview
20
20
9
9
Years of administrative assistant experience
5
5
Years of social media management experience
3
3
Years of sales experience
Work History
Library Specialist
St. Luke's Regional Medical Center
08.2023 - Current
- Enhanced user experience through the development of user-friendly online resources and tools.
- Ensured timely access to materials by managing interlibrary loan requests and acquisitions efficiently.
- Improved library atmosphere, creating welcoming spaces that encouraged patrons to explore various resources and services.
- Located library materials, resources and technologies to fulfill patron requests.
- Increased attendance by developing strategic marketing campaigns and engaging promotional materials.
Phone Sales Associate
Key Design Websites
03.2021 - 09.2021
- Maintained an organized call log system for efficient follow-ups on leads and callbacks.
- Collaborated with team members to share best practices, resulting in improved overall team performance.
- Established rapport with customers, building trust that led to increased referrals and repeat business.
- Adapted sales approach based on individual customer needs, leading to successful conversion rates.
Administrative Assistant
Frank White International
03.2014 - 05.2020
- Assisted in managing administrative tasks, such as scheduling meetings and coordinating travel arrangements
- Planned and executed successful corporate events, managing logistics and vendor relationships
- Conducted extensive research and compiled comprehensive reports on various topics
- Analyzed data and generated insights to support strategic decision-making
- Developed visually engaging and informative presentations for high-profile client presentations with compelling graphics, animations, and multimedia elements
- Strong skills in developing and executing social media marketing campaigns to drive brand awareness and audience growth
Clerk/Social Media Manager
Four Corners Computer Center
02.2013 - 10.2015
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Assisted with administrative tasks, such as filing and organizing documents, ensuring smooth operations
- Strong experience managing online order fulfillment processes and ensuring timely delivery to customers
- Monitored and analyzed social media metrics to track performance and identify areas for improvement
Education
Business Administration Coursework
Boise State University
Boise, IDHigh School Diploma -
CLon Lara High School
Ann Arbor, MI04.2006
Skills
- Office administration
- Data entry
- Planning and organization
- Scheduling and calendar management
- Report and letter writing
- Project planning and management
- Presentation design and creation
- Customer service and client relations
- Social media management
- Event planning and marketing
- Google Suite and Microsoft Suite proficiently
- Highly responsible, compassionate, and resilient
References
References available upon request.
Timeline
Library Specialist
St. Luke's Regional Medical Center
08.2023 - Current
Phone Sales Associate
Key Design Websites
03.2021 - 09.2021
Administrative Assistant
Frank White International
03.2014 - 05.2020
Clerk/Social Media Manager
Four Corners Computer Center
02.2013 - 10.2015
Business Administration Coursework
Boise State University
High School Diploma -
CLon Lara High School