Aliesa Massa

Provides high-level administrative and support functions to one or more senior executives, such as CEO.

• Calendar Management: Managing complex schedules, scheduling meetings, and coordinating
• Office Management: Overseeing day-to-day office tasks, such as managing office supplies and facilities maintenance.
• Confidentiality and Discretion:Handling confidential information with the utmost discretion and maintaining strict confidentiality.
• Professional Representation: Serving as a professional representative of the executive and the company.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.