ALIESE GRISHAM
Jeffersonville,IN
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Summary
Detail-oriented Research Analyst of 6+ years with first-rate active listening, communication and planning traits. Creative and persistent to quickly and effectively solve various problems that may arise. Committed to completing accurate and thorough competitive assessments. Outstanding research skills combined with effective decision-making talents. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
6
6
years of professional experience
Work History
Research Analyst
Appriss
03.2021 - 05.2023
- Analyzed and reported data with high degree of precision ensuring minimum of 99.8% accuracy
- Collaborated with 3 cross-functional teams to develop research plans and provide data-driven insights to support decision making
- Analyzed large volume of data to identify patterns, trends and correlations
- Prepared detailed reports summarizing research findings and recommendations for further action
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research
Customer Success Manager
Lumi Medical Spa
08.2019 - 02.2021
- Planned average of 12 projects per year and managed inventory of over 1,000 promotional items
- Assisted customers with onboarding and product setup to foster successful adoption and usage
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics
- Directed creation of promotion materials collaborating with graphic designers and copywriters to produce average of 15 new promotional materials each quarter
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Sales Support Specialist
STC
01.2017 - 12.2019
- Tactfully allocated budget for seasonal product displays by contacting 3rd party vendors, obtaining price estimates, and choosing vendor most aligned with product budget and needs
- Managed team of 13 and inspired them to drive sales metrics reaching goal of 105%
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs
- Managed filing system, entered data and completed other clerical tasks
- Developed strong rapport with customers and created positive impression of business
Education
Bachelor of Science - Neuroscience
05.2021
GPA: 3.6
- Clinical Research Associate 08/2016 to 05/2021
- VP Marketing 08/2017 to 12/2021
Skills
- Experiment Running
- Project Planning
- Analytics
- Client Retention
- Campaign Development
- Data Evaluation
- Problem-Solving
- Training and Development
- Customer Relations
- Quality Control
- Research
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Research Analyst - Appriss
03.2021 - 05.2023
Customer Success Manager - Lumi Medical Spa
08.2019 - 02.2021
Sales Support Specialist - STC
01.2017 - 12.2019
Indiana University Southeast - Bachelor of Science, Neuroscience