Aliesha Wims
Olney,MD
Summary
Proven leader with extensive experience in customer service management and store organization, notably at Royal Farms. Excelled in enhancing store efficiency and customer satisfaction through strategic problem-solving and effective team building. Demonstrated exceptional attention to detail and inventory control, significantly improving store operations and customer experience. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Royal Farms
2021.11 - 2024.04
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Call Center Representative
Cian Diagnostics
2018.05 - 2021.10
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Front End Supervisor
Micheals
2014.06 - 2018.03
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in five checkout stations to verify adequate cash supply.
Education
GED -
Wilde Lake High School
Columbia, MD06.2005
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Customer Service Management
- Attention to Detail
- Inventory Control
Timeline
Assistant Store Manager
Royal Farms
2021.11 - 2024.04
Customer Service Call Center Representative
Cian Diagnostics
2018.05 - 2021.10
Front End Supervisor
Micheals
2014.06 - 2018.03
GED -
Wilde Lake High School
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