Aliessa Santos
Colorado Springs,CO
Summary
My motivation is to be able to express myself truthfully and contribute to a team by bringing my experience and energy to an organization that works together to achieve our shared goals in an exciting, challenging and professional environment.
Overview
11
11
years of professional experience
Work History
Manicurist and Pedicurist
YayNails
12.2019 - 03.2024
- Scheduled appointments and processed payments, all administrative side of the business.
- Owner/operator.
- Notified management of guest complains and concerns for immediate resolution.
- Developed and established professional relationship, leading to repeat appointments and referrals.
- Contributed to a positive workplace culture by demonstrating professionalism, punctuality, and a commitment to work.
Owner
The Monkey B Sandwich
04.2020 - 06.2021
- Managed day-to-day business operations.
- Owner/operator of a popular Brazilian food truck
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Restaurant Food Server
Gilson's Restaurant
06.2016 - 06.2018
- Streamlined order-taking process by quickly entering orders into POS system.
- Explained menu items and suggested appropriate options.
- Engaged costumers in friendly conversation to boost satisfaction.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
Administrative Assistant
Cohab
04.2013 - 04.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Costumer service
- Completed paperwork and sent to designated department or staff member.
Education
Business Administration And Management
Universidade Positivo
Curitiba,PR12.2015
Skills
- Problem Solving
- Multitask
- Leadership
- Excellent Costumer Service
- Communication
- Tech savvy
- Adaptability
- Relationship Building
- Team Player
- Organization
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Professional Working
Timeline
Owner
The Monkey B Sandwich
04.2020 - 06.2021
Manicurist and Pedicurist
YayNails
12.2019 - 03.2024
Restaurant Food Server
Gilson's Restaurant
06.2016 - 06.2018
Administrative Assistant
Cohab
04.2013 - 04.2015
Business Administration And Management
Universidade Positivo