Alieta Aiono
Hand & Stone Massage And Facial Spa
Independence,MO
1
Certification
5
years of professional experience
Experienced with a strong focus on customer engagement, product knowledge, and problem-solving. Committed to enhancing guest experiences and maintaining a reliable, organized shopping environment. Friendly and empathetic communication skills while keeping professional standards creating a comfortable aura in work environment. Goal-oriented to be sure customers are satisfied while getting to learn more, with either a team or independently.
Work History
Spa Sale Associate
2 Months- Provide excellent customer service to members/guests
- Streamlined front desk operations, improving check-in/check-out efficiency for clients.
- Collaborated with team members to implement promotional campaigns, driving increased bookings.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Handled client feedback effectively to resolve issues and improve service quality.
- Welcome and greet members/guests upon arrival
- Sell Lifestyle Membership Programs to Guests
- Answer phones, book appointments, sell gift cards and upgrades
- Computer knowledge – Zenoti
- Promote health/wellness benefits of massage therapy and facial therapy
- Follow proper filing procedures/file maintenance
Game Sales Associate
1 Year 2 Months- Educated guests on game features and promotions, fostering informed purchasing decisions.
- Assisted customers in selecting games and merchandise, contributing to an enhanced guest experience.
- Resolved customer inquiries and concerns promptly, ensuring customer satisfaction and reinforcing brand loyalty.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained product displays to create a visually appealing shopping environment that attracted customers.
- Supported inventory management by tracking stock levels and restocking items as needed.
Photobooth Attendant
10 Months- Operated photobooth equipment, ensuring seamless functionality during events.
- Assisted guests in using photobooth features, improving user engagement and satisfaction.
- Managed setup and breakdown of photobooth stations, optimizing event flow.
- Demonstrated ability to work independently and as part of a team in various settings.
- Monitored inventory of props and supplies, ensuring continuous availability for guest interaction.
- Skilled at working independently and collaboratively in a team environment.
- Engaged in regular interactions with guests and coworkers to enhance communication skills.
- Managed setup and breakdown of photobooth stations, facilitating smooth event transitions.
Education
High School Diploma
- Capstone Project: Sunscreen's Silent Impact, Examining Oxybenzone's Effect On Aquatic Organisms; Product Innovation: Complexion Reflection all organic sunscreen
- Awarded Joseph C. Shipman (presented by Linda Hall Library)
- Awarded the KC Zoo & Aquarium Biodiversity Defender
- Awarded 3rd senior division for earth & environmental science
- Professional Development: PLTW Biomedical Science Pathway
Skills
Spa treatment techniques
Skincare consultation
Skin analysis
Client skincare education
Treatment recommendations
Customer service excellence
Beauty product sales
Product knowledge
Customer needs analysis
Upselling strategies
Problem-solving abilities
Computer skills
Adaptable and flexible
Goal-oriented mindset
Professional demeanor
Patience and empathy
Certification
- Certified Esthetician , Summit Salon Academy - September 2025 ~ March 2026
CIDESCO Research Project: Medicinal VS All-Natural Ingredients
Interests
Skincare wellness is my favorite thing to do and what I'd like to peruse professionally. Learning about health and mental health wellness is also important to me
as it goes in hand with skincare wellness. On my free time I like walking trails and find ponds to fish in with my boyfriend while having a picnic.
Timeline
Spa Sale Associate
Hand & Stone Massage And Facial Spa
04.2026 - 06.2026Read More
Game Sales Associate
Worlds Of Fun And Oceans Of Fun
06.2023 - 08.2024Read More
Photobooth Attendant
ICON Event Group
10.2021 - 08.2022Read More
Van Horn High School
High School Diploma
Read More