Experienced in customer service, retail, customer retention and creating a costumer experience for over six years in different industries. My skills involve organization, detail oriented, professionally adaptable, team collaboration as well as working by myself, problem solving and leadership skills. Additional strengths include been trilingual (English, Spanish and French), excelent presentation and projection, people skills, able to provide training, expense control and cost analysis, managing interviews as well as creating itineraries. I as well,have experience as a supervisor and as a manager.
Work History
Paralegal
Mullaly And Mullaly Law Office
Pennington, NJ
Assisted counsel in preparing answers, providing documentation and information for discovery request.
Prepared legal briefs, motions and pleadings.
Conferred with clients and other involved parties to gather and track case information.
Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
Managed promotion and marketing.
Waiter/Supervisor of Operations
Musa Restaurant
Santurce, Puerto Rico
Motivated and trained employees to maximize team productivity.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Monitored supply chain and managed logistics functions for the restaurant.
Interviewed possible workers.
Created/managed itineraries.
Provided a personalized, high quality services and experiences for each customer.
Sold and promoted the best products in order to meet sales goals.
Managed promotion and marketing.
Waiter/Supervisor
Jalapeños Restaurant
Ponce , Puerto Rico
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked to increase efficiency while working tables.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Provided a personalized, high quality services and experiences for each customer.
Sold and promoted the best products in order to meet sales goals.
Interviewed possible workers.
Created/managed itineraries.
Secretary
Edgard Cruz Baez Skin Laser And Surgery Center
Ponce, Puerto Rico
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained daily report documents, memos and invoices.
Created and updated records and files to maintain document compliance.
Scheduled appointments and conducted follow-up calls to clients.
Managed products sales, inventories, marketing and promotions.
Managed agendas.
Provided high quality experience and customer service.
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Litigation Paralegal at Law Office of Jerry V. Hernandez, PC, of Counsel - The Davis Law FirmLitigation Paralegal at Law Office of Jerry V. Hernandez, PC, of Counsel - The Davis Law Firm
Legal Assistant/Office Administrator/Bookkeeper at Pelletier Law Office/Treo Law LLPLegal Assistant/Office Administrator/Bookkeeper at Pelletier Law Office/Treo Law LLP