Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant

Aliette Hernandez

Trenton,NJ

Summary

Experienced in customer service, retail, customer retention and creating a costumer experience for over six years in different industries. My skills involve organization, detail oriented, professionally adaptable, team collaboration as well as working by myself, problem solving and leadership skills. Additional strengths include been trilingual (English, Spanish and French), excelent presentation and projection, people skills, able to provide training, expense control and cost analysis, managing interviews as well as creating itineraries. I as well,have experience as a supervisor and as a manager.

Work History

Paralegal

Mullaly And Mullaly Law Office
Pennington, NJ
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Prepared legal briefs, motions and pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Managed promotion and marketing.

Waiter/Supervisor of Operations

Musa Restaurant
Santurce, Puerto Rico
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Monitored supply chain and managed logistics functions for the restaurant.
  • Interviewed possible workers.
  • Created/managed itineraries.
  • Provided a personalized, high quality services and experiences for each customer.
  • Sold and promoted the best products in order to meet sales goals.
  • Managed promotion and marketing.

Waiter/Supervisor

Jalapeños Restaurant
Ponce , Puerto Rico
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Provided a personalized, high quality services and experiences for each customer.
  • Sold and promoted the best products in order to meet sales goals.
  • Interviewed possible workers.
  • Created/managed itineraries.

Secretary

Edgard Cruz Baez Skin Laser And Surgery Center
Ponce, Puerto Rico
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained daily report documents, memos and invoices.
  • Created and updated records and files to maintain document compliance.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Managed products sales, inventories, marketing and promotions.
  • Managed agendas.
  • Provided high quality experience and customer service.

Education

Bachelor of Science - Sociology And Anthropology

University of Puerto Rico - Rio Piedras
San Juan, PR
12.2021

High School Diploma -

Liceo Ponceño
Ponce, Puerto Rico
05.2017

Skills

Cash Register Operations

  • Identifying Client Goals
  • Meeting Work Assignments
  • Team Goals
  • Customer Satisfaction
  • Marketing Strategies
  • Project Organization
  • Merchandising Expert
  • Product Promotions
  • Problem Solving

Timeline

Paralegal

Mullaly And Mullaly Law Office

Waiter/Supervisor of Operations

Musa Restaurant

Waiter/Supervisor

Jalapeños Restaurant

Secretary

Edgard Cruz Baez Skin Laser And Surgery Center

Bachelor of Science - Sociology And Anthropology

University of Puerto Rico - Rio Piedras

High School Diploma -

Liceo Ponceño
Aliette Hernandez