Alicia Gonzalez Martinez

• Contributes to all functions of the financial office including functioning as a resource to colleagues in the emergency room

• Verifies benefits, eligibility and facilitates authorization from payers and medical groups

• Obtains pertinent documentation to support authorization requests

• Maintains ongoing communication with payers, primary care physician and RN service coordinators as necessary

• Creates and executes financial contracts with patients and payers for both LLUMC Murrieta facility and LLUHC professional services according to LLUH policy

• Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
• Streamlined appointment scheduling for increased efficiency and improved patient experience.
• Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
• Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
• Schedule appointments verify ICD codes, CPT codes, referrals, authorizations, and patient insurances

• Improved customers satisfaction by providing exceptional customer service during check-in and check-out processes.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Maintained a well-organized front desk, contributing to a welcoming environment for customers.
• Assisted customers with faxes, emails, and payments.