Aliha Batool

Billing & Invoice Resolution: Effectively managed customer inquiries regarding billing discrepancies, resolving overcharges, and ensuring accurate invoicing. Provided clear explanations of charges and promptly issued corrected bills, maintaining a high level of customer satisfaction.
Payment Collection: Collected payments in accordance with customer invoices, ensuring timely and accurate transactions. Followed up with customers through phone calls and email reminders, facilitating smooth payment processes.
Issue Resolution & Recovery: Actively listened to customer concerns and provided timely, effective solutions. Handled customer complaints related to service issues or account discrepancies, ensuring swift recovery and fostering positive customer relationships.
Email & Query Management: Responded promptly and professionally to customer inquiries via email, addressing concerns, clarifying account details, and providing necessary information to resolve any issues.

• Received comprehensive training in all aspects of freight operations, including operations planning, freight brokerage, tracking, and accessorial
• Utilized strong multitasking skills and a determined attitude to excel in the role
• Recognized as one of the top performers in the company due to my ability to handle challenging situations with ease

• Joined the BPO industry as a newcomer and quickly adapted to the role, overcoming initial challenges with AHT and QA concerns
• Developed a strong understanding of the Salesforce system and consistently closed calls in under 3 minutes, earning recognition as a top performer
• Received monthly kitty-bonuses for 9 consecutive months and was named Employee of the Month
• Demonstrated hard work and dedication throughout my time at Ibex Global

• I taught multiple subjects here from class 7th to 10th Grade
• Evaluated student progress and performance and reported findings to the student's regular teacher
• Conducted parent-teacher conferences to discuss student progress and develop strategies for improvement

• Contributed to catalogue design projects during my time at Bureau Veritas
• Although this role was short-term, I was able to utilize my creativity and attention to detail to deliver high-quality designs