Ali A. Al-Hayder
Garden City,MI
Summary
Skilled Pharmacist with exceptional organization skills and strong interpersonal communication expertise. Work well with groups by applying conversational abilities, collaborating with patients and healthcare team members to address root causes of medical issues. Extensive managerial experience, capable of handling multiple personality types within confined spaces. Strong focus on attention to detail, excels in accuracy to guarantee the highest standards of care. Passionate professional ensures safety protocols, security measures and conformity to laws/regulations are adhered to at all times. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic pharmacist eager to contribute to team success through hard work, attention to detail and excellent time management skills. Highly motivated and dedicated life-long learner adept at working under pressure and adapting to new challenges.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacist In Charge
Premier Rx
Livonia, MI
01.2021 - 04.2022
- Transformed underperforming pharmacy into profitable business while upholding the highest standards of patient care
- Created facility SOP’s, procedures and Job instruction sheets, Ensured adherence thereto as well as adherence to state and federal regulations
- Conformed to pharmacy laws and code of ethics.
- Directly supervised and trained pharmacists, technicians, and delivery personnel
- Performed all day-to-day operations, including billing and financials, security of all medications and medical supplies, coordination of delivery to patients and providers, pharmaceutical consults, continuous quality improvement, marketing and customer service
- Negotiated drug pricing and established system for real-time profit analysis
- Handled all audits from PBMs, state and federal agencies
- Coordinated and maintained collaborative agreements with providers, including proper documentation of standing orders and maintenance of documentation for all services rendered.
- Implemented vaccine awareness campaign that increased immunization-based revenue by 100% and enhanced community health education.
- Doubled script count, increased gross margins by over 200% and ultimately assisted in sale of pharmacy
- Built and maintained relationships with providers who account for 80% of prescriptions sent to Premier Rx
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Closely monitored department performance metrics.
- Translated pharmacy communications for Arabic-speaking customers in culturally diverse sales area.
Pharmacy Volunteer
Department Of Veterans Affairs
Detroit, MI
01.2021 - 01.2022
- Assisted VA Chief of Pharmacy with scheduling and pharmacy layout alterations
- Managed and implemented continuous quality improvement initiatives
- Analyzed and implemented federal directives
- Created/updated pharmacist and technician performance standards and competency requirements
- Assisted with management of Covid-19 vaccination clinic including inventory and documentation requirements, immunizing, storage and handling of vaccine.
- Counted and labeled prescriptions with correct item and quantity.
- Responded to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Adhered to pharmacy laws and code of ethics.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Closely monitored department performance metrics.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Student Tutor
Lake Erie College of Osteopathic Medicine
Erie, PA
01.2018 - 01.2021
- Graduated top 5%
- Member of Rho Chi – Pharmacy School Honor Society
- Tutored and mentored students one-on-one and in groups
- Applied different teaching techniques to improve student grades, build test skills and foster classroom confidence.
- Supported philosophy and objectives of learning facility to maintain student compliance.
- Employed enthusiastic and caring approach to reach and motivate students.
- Conducted in-person, online and instant tutor appointment options to accommodate student schedule.
- Provided academic assistance to students with subject-specific problems and questions to improve student academic achievement.
- Developed specific time management initiatives to help student develop study skills and efficiency.
Transportation and Logistics Manager
Med-Cart Specialty Pharmacy
Livonia, MI
01.2013 - 01.2017
- Managed and coordinated dispatching of 13 drivers to accomplish daily delivery requirements
- Ensured proper training in handling of pharmaceuticals and medical equipment
- Coordinated driver routes to ensure efficiency and timeliness in delivery process
- Tracked and logged deliveries to and from each site after-hours and during emergency situations
- Coordinated med-swap program for assisted care facilities' medication carts
- Handled all aspects of delivery driver's responsibilities and non-specialized maintenance schedules.
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from pharmacy to long term care facilities and scheduled daily and weekly routes.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Managed monthly freight cost reporting processes.
- Expedited resolutions of shipping errors and packaging mistakes.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Health and Fitness Coach
Self-employed
Detroit, MI
01.2010 - 01.2017
- Provided personalized workout regimens, diet plans and nutrient supplementation recommendations for clients
- Modified workout plans according to fitness levels and medical considerations.
- Coached diverse group of clients over course of 7 years with varying goals
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Developed strong member relationships with caring and collaborative approach.
- Oversaw fitness areas with practiced eye for safety or training issues.
- Instructed on proper use of equipment prioritizing safety at all times
- Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
- Explained and demonstrated safe and appropriate exercises/proper use of equipment for clients of various fitness and physical abilities.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Evaluated individual participants to assess conditions and develop suitable training programs.
- Educated clients on effective ways to exercise while on business travel, at home and on vacation.
- Taught participants to maximize exertion and results with exercise routines.
- Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
Pharmaceutical Delivery Driver
Gekko Transport Services
Livonia, MI
01.2014 - 01.2016
- Delivered Pharmaceutical supplies, devices, and drugs to 34 locations throughout Michigan
- Completed average of 20 rush deliveries daily on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Worked overnight shifts during peak periods to meet coverage needs.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Transportation Manager
Meditrans
Dearborn, MI
01.2009 - 01.2014
- Coordinated patient pickup and transport to and from medical appointments
- Documentation and billing of insurance companies.
- Oversaw team of 6 drivers by reviewing performance to promote timely and efficient patient transport.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Monitored and reported on transportation costs and properly filed appointment documents.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes
- Supervised personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Communicated with patients to improve productivity and service ratings.
- Organized vehicle maintenance schedules and documentation of services
Education
Doctor of Pharmacy -
Lake Erie College of Osteopathic Medicine School of Pharmacy
Erie, PA2021
Biological Sciences
Wayne State University
Detroit, MIAssociate of Science - Applied Science
Henry Ford College
Dearborn, MISkills
- Controlled Substance Management, Drug/Pharmaceutical Supply Ordering
- Medication Side Effect and usage Knowledge, Maintaining updated patient records
- Medication Assessments, Vaccinations/Immunizations, compounding, MTMs, DURs, DUEs
- Local, State, Federal Laws/Regulations
- Identify, prevent and resolve medication related problem and document clinical responses to medications
- Extensive education and training, able to effectively communicate with team members, physicians, insurance companies and patients
- Excellent communication and active listening skills with exceptional social perception
- Intense focus and attention to detail
Certification
- Pharmacist License - Michigan Board of Pharmacy - 5302414012
- Controlled Substance License - Michigan Board of Pharmacy - 5315229784
- Pharmacy-Based Immunization Delivery Certificate - APhA (American Pharmacist Association)
- Enhanced Patient Care Training - Pennsylvania Pharmacists Care Network (PPCN)
Accomplishments
- Donation Program Organizer, Collector and Distributor to Detroit Rescue Mission Ministries, Salvation Army, Awladi Child Care Center, and Islamic House of Wisdom 2012 – Present
- Volunteer at Karbala Islamic Center, Islamic Institute of Knowledge, Al-Huda Islamic Association, Masjid Imam Ali2018 – 2021
- Used Microsoft Excel to develop inventory tracking spreadsheets
- College of Psychiatric & neurologic pharmacists Out of the Darkness Walk event organizer assistant
- Rite Aid Health Fair
- LECOM Scholarship Auction
Affiliations
APhA (American Pharmacist Association)
Rho Chi Gamma Tau Chapter
Pennsylvania Board of Pharmacy
Languages
Arabic
Native or Bilingual
Timeline
Pharmacist In Charge
Premier Rx
01.2021 - 04.2022
Pharmacy Volunteer
Department Of Veterans Affairs
01.2021 - 01.2022
Student Tutor
Lake Erie College of Osteopathic Medicine
01.2018 - 01.2021
Pharmaceutical Delivery Driver
Gekko Transport Services
01.2014 - 01.2016
Transportation and Logistics Manager
Med-Cart Specialty Pharmacy
01.2013 - 01.2017
Health and Fitness Coach
Self-employed
01.2010 - 01.2017
Transportation Manager
Meditrans
01.2009 - 01.2014
Doctor of Pharmacy -
Lake Erie College of Osteopathic Medicine School of Pharmacy
Biological Sciences
Wayne State University
Associate of Science - Applied Science
Henry Ford College
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