Woodworking/pyrography
Aliina Summers
EDGEWOOD,NM
Summary
Dynamic leader with extensive experience in small business operations and customer relations, notably at Nykanen Ranch Performance Horses. Proven track record in financial management and regulatory compliance, fostering strong client relationships that drive repeat business. Adept at mentoring teams to enhance performance and achieve operational excellence.
Sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
34
34
years of professional experience
3
3
Certification
Work History
Owner/Lead Trainer
Nykanen Ranch Performance Horses
Edgewood, NM
03.1992 - Current
- Directed daily operations, ensuring quality and efficiency in service delivery.
- Oversaw financial management, optimizing budgeting processes and expense tracking.
- Mentored staff, fostering a collaborative work environment and enhancing team performance.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Conducted assessments to evaluate training effectiveness and identify improvement areas.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
Assistant Manager
Brinker International, Chili's Grill & Bar
Albuquerque, NM
10.2025 - 12.2025
- Assisted in daily operations, ensuring efficient workflow and optimal service delivery.
- Supported staff training initiatives to enhance customer service skills and team performance.
- Monitored inventory levels, aiding in stock management and reducing waste.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Assisted with cash handling procedures, maintaining accuracy in transactions and reports.
- Implemented effective communication strategies among team members to improve collaboration.
Shift Manager
Blake's Lotaburger LLC
Edgewood, NM
09.2023 - 10.2025
- Supervised daily operations to ensure smooth restaurant workflow and optimal guest experience.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Trained and mentored new staff on service standards and operational procedures.
- Implemented inventory management processes to reduce waste and maintain stock levels.
- Excelled in every store position and regularly backed up front-line staff.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Sales Associate
Vector
Edgewood, NM
02.2022 - 08.2023
- Enhanced customer experiences through personalized service and product recommendations.
- Collaborated with team to achieve monthly sales targets consistently.
- Analyzed sales trends to identify opportunities for product promotions and upselling strategies.
- Built relationships with customers to encourage repeat business.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Shift Manager
Pilot/Flying J
Moriarty, NM
10.2020 - 02.2022
- Monitored food safety practices, ensuring compliance with health regulations and standards.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
- Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
- Fostered culture of teamwork, leading by example and encouraging open communication.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Manager
Jenk's Cafe
Moriarty, NM
05.2000 - 08.2010
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Coordinated scheduling to align staffing with peak business hours, improving workflow efficiency.
- Established protocols for food safety compliance, maintaining high standards in kitchen operations.
- Managed vendor relationships to negotiate favorable terms and maintain product quality standards.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service speed.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Electrical Engineering And Mechanical Engineering
New Mexico Institute of Mining And Technology
Socorro, NMSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Financial management
- Regulatory compliance
Certification
- Certified Food Production Manager, ServSafe - valid through November, 2030
- Certified Safe Food Handling, ServSafe - valid through October, 2028
- Certified Safe Alcohol Service, New Mexico Alcohol & Gaming - valid through November, 2028
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Equine competition cutting, reining, ranch work
Additional Information
New Mexico native.
3 children: Kayla, Eric Riley, Gabrielle
2 grandchildren: Juliana, Jaxton
Husband: David
Timeline
Assistant Manager
Brinker International, Chili's Grill & Bar
10.2025 - 12.2025
Shift Manager
Blake's Lotaburger LLC
09.2023 - 10.2025
Sales Associate
Vector
02.2022 - 08.2023
Shift Manager
Pilot/Flying J
10.2020 - 02.2022
Manager
Jenk's Cafe
05.2000 - 08.2010
Owner/Lead Trainer
Nykanen Ranch Performance Horses
03.1992 - Current
Bachelor of Science - Electrical Engineering And Mechanical Engineering
New Mexico Institute of Mining And Technology