Alija Davis
Aurora,CO
Summary
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Practice Administrator
Integrated Ear, Nose & Throat
07.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 32 office personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Consulted with healthcare professionals on business decisions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Successfully negotiated client contract renewals to create increased revenue.
Case Manager
Brown & Brown
09.2021 - 07.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Office Manager
Front Range Clinic
02.2019 - 03.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained computer and physical filing systems.
Front Desk Manager
Radisson Hotel Denver Central
01.2013 - 02.2019
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
- Prepared weekly employee work schedules to meet operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Checked guests in out of hotel, made reservations, and processed payments.
- Stored guest valuables in safe and individual boxes for security.
Education
Master of Healthcare Administration -
Metropolitan State University of Denver
Bachelor's - Healthcare Administration
Metropolitan State University
Denver, CO12.2018
High school diploma - undefined
Aurora Central High School
Aurora, CO2013
Skills
- Medical Personnel Recruitment
- Clinical Quality Program Standards
- Organizational Systems
- Policy Development
- Clinical Improvement Initiatives
- Patient Data Management Systems
- Organizational Goal Development
- Managing Files and Records
- Customer Satisfaction
- Payroll Administration
- Staff Meetings
- Direct Patient Care
- Office Supplies and Inventory
- Coaching and Mentoring
Timeline
Practice Administrator
Integrated Ear, Nose & Throat
07.2022 - Current
Case Manager
Brown & Brown
09.2021 - 07.2022
Office Manager
Front Range Clinic
02.2019 - 03.2021
Front Desk Manager
Radisson Hotel Denver Central
01.2013 - 02.2019
Master of Healthcare Administration -
Metropolitan State University of Denver
Bachelor's - Healthcare Administration
Metropolitan State University
High school diploma - undefined
Aurora Central High School