Alija Hogans
Providence,RI
Summary
Energetic professional who is in sync with clients and colleagues. Adapts to various client environments to deliver an authentic in person/virtual experience or product. Organizational skills were used to create private lessons in the sport of Squash; manage customer relationships and training schedules. Communication skills are used to connect various facets of the medical community to administer IV Anti-Biotic patient care. Perseverance has created a motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
3
3
years of professional experience
Work History
Communications Administration
Amerita
01.2023 - Current
- Lead Communications admin for 2 locations; speaking directly with clients, doctors and administrative agents(East-PVD, Hudson-MA) {50-70 calls daily}
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
Squash Pro/Assistant General Manager
SquashRX
07.2021 - 10.2022
- U.S Squash Level 1 certified trainer
- In-person private coaching/training (6 different 45min Lessons / Up to 15 players daily)
- Seek out prospective squash high-school/collegiate/professional programs to create long-term 'clinic training' seasonal agreements.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with other departments to establish productive and timely completion of projects.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Coordinator
StreetSquash
06.2020 - 03.2021
- Presented to 8 different live audiences (50+) of prospective parents and students outlining the benefits, academic requirements, scholarship opportunities and core values of the urban enrichment program StreetSquash.
- Reconciled monthly operating budgets and shared information with senior management team. ($5,000 operating budget)
- Assisted parents with questions and problems to build communal trust and cultivate healthy long lasting mentor relationships.
- Coached the 10th&11th Grade varsity Squash teams. (37 students)
Education
Bachelor of Science - Global Studies/ International Politics
St. Lawrence University
Canton, NY05.2017
High School Diploma -
Avon Old Farms School
Avon, CT05.2011
Skills
- Data Entry
- Quality Assurance
- Appointment Scheduling
- Database Management
- Client Relations
- Intercom communications
- Records administration
- Spreadsheet management
Accomplishments
- Joined the Professional Squash Circuit for summer 2022.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Hobbies and Interests
- Squash
- Poetry
- Art sculptures
- Vocal Recording
Timeline
Communications Administration
Amerita
01.2023 - Current
Squash Pro/Assistant General Manager
SquashRX
07.2021 - 10.2022
Operations Coordinator
StreetSquash
06.2020 - 03.2021
Bachelor of Science - Global Studies/ International Politics
St. Lawrence University
High School Diploma -
Avon Old Farms School