Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Alija Olds

La Grange,United States

Summary

Customer-savvy Job Title accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

7-eleven
Elk Grove Village, IL
04.2022 - Current
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Host & Server

Wishbone Restaurant
Chicago, IL
06.2021 - 04.2022
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Documented reservations and communicated changes to guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Recorded available tables after seating each party using specialized seating software.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.

Shift Leader

Target
Chicago , IL
08.2018 - 06.2021
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Team Member

Costco
Chicago, IL
12.2017 - 08.2018
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Barista

Starbucks
Washington, D.C
02.2015 - 12.2017
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

HS Diploma -

Dunbar Senior High School
Washington DC
09.2006 - 06.2010

Skills

    Dining room management

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Timeline

Assistant Manager

7-eleven
04.2022 - Current

Host & Server

Wishbone Restaurant
06.2021 - 04.2022

Shift Leader

Target
08.2018 - 06.2021

Team Member

Costco
12.2017 - 08.2018

Barista

Starbucks
02.2015 - 12.2017

HS Diploma -

Dunbar Senior High School
09.2006 - 06.2010

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Alija Olds