Alijah Magaña
Los Angeles,CA
Summary
Dental Laboratory Technician with a proven track record at Paramount Dental, enhancing lab productivity and client satisfaction through expert application of CAD and CAM technology and exceptional color matching ability. Renowned for meticulous attention to detail and a collaborative spirit, significantly boosting repeat business and team efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Dental Laboratory Technician
Paramount Dental
07.2020 - 06.2024
- Completed detailed models of patients' mouths to create accurate devices.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Adhered strictly to OSHA regulations concerning occupational safety within the workplace, promoting a healthy work environment.
- Established a reputation for consistent and reliable workmanship, resulting in increased repeat business from satisfied dental clients.
- Ensured consistent color matching for dental prosthetics using advanced shade determination techniques.
- Demonstrated strong attention to detail in the creation of intricate restorations, such as implant-supported prosthetics or partial dentures.
- Supported team members in learning new techniques, contributing to overall laboratory productivity improvements.
- Trained or supervised other dental technicians or dental laboratory bench workers.
- Increased lab productivity by prioritizing tasks effectively and efficiently managing time spent on each case.
Esthetician
Self-employeed
05.2021 - 12.2022
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Resolved customer complaints and facilitated conflict resolutions.
Store Associate
Forever 21
08.2018 - 01.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Increased sales and customer satisfaction through personalized servicing.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Located merchandise across various stores to address customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
Schurr High School
Montebello, CA07.2019
Skills
- Wax-up Techniques
- Crown and Bridge Production
- Color Matching Ability
- Full Denture Construction
- CAD and CAM Technology
- Laboratory Equipment Maintenance
- Removable Prosthetics Fabrication
- Model and Die Work
- Anatomical Wax Carving
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
Timeline
Esthetician
Self-employeed
05.2021 - 12.2022
Dental Laboratory Technician
Paramount Dental
07.2020 - 06.2024
Store Associate
Forever 21
08.2018 - 01.2019
GED -
Schurr High School
Similar Profiles
Esteban RuizEsteban Ruiz
Dental Laboratory Technician at Paramount Dental StudioDental Laboratory Technician at Paramount Dental Studio
ANGELICA CastroANGELICA Castro
Dental Assistant at Paramount dental SpecialtyDental Assistant at Paramount dental Specialty
ANDREA WARDANDREA WARD
Chief Operating Officer at Paramount Bank (formerly Paramount Mortgage)Chief Operating Officer at Paramount Bank (formerly Paramount Mortgage)