Alijah McLamb
Denver,Colorado
Summary
Caring Home Health Aide dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Blue Spruce Home Care Inc.
03.2019 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
Customer Service Lead
24/7 Intouch Call Center
08.2018 - 02.2019
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Reviewed associate performance to identify training needs.
Money Service Associate
Kroger
06.2018 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Updated accounts with timely maintenance processing to keep records accurate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Waitress
Buffalo Wild Wings
04.2016 - 06.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
A.I.M Global
Online06.2018
Skills
- Administering Medicines
- Dietary Needs
- Recording Vital Signs
- Mobilization Support
Timeline
Home Health Aide
Blue Spruce Home Care Inc.
03.2019 - Current
Customer Service Lead
24/7 Intouch Call Center
08.2018 - 02.2019
Money Service Associate
Kroger
06.2018 - 08.2018
Waitress
Buffalo Wild Wings
04.2016 - 06.2018
High School Diploma -
A.I.M Global
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