Alijzah Calvert
Melbourne,FL
Summary
Talented and relationship-driven Customer Success Manager with solid leverages data-driven approaches to maximize business profits. Excellent communication, planning and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Client Success Manager
Nationwide Medical Licensing
2022.03 - 2023.04
- Planned, articulated and executed client development strategies.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Maintained portfolio of 25 or more client companies, concurrently.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty and 35% increase in client satisfaction during tenure.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Analyzed client data reports to ascertain renewal risk while assessing account trends.
Administrative Licensing Processor
Nationwide Medical Licensing
2021.10 - 2022.03
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Provided timely and professional customer service by informing clients on account status.
- Maintained ongoing task list of at least 100 individual client files.
- Excelled in role, and received management level promotion in less than 5 months time.
Kitchen Director / Management Team
Chick-fil-A
2019.12 - 2021.09
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
No Degree - Biomedical Engineering
West Virginia University
Morgantown, WV05.2019
High School Diploma -
Morgantown High School
Morgantown, WV05.2015
Skills
- MS Office Proficiency (Word, Excel, Outlook, One Note, PowerPoint, Teams, etc.)
- Strategic Sales Knowledge
- Research
- Account Oversight
- Reporting
- Data Analysis
- Creative Problem Solving
- Effective Communication
- Client Portfolio Management
- Training
- Client Onboarding
- Status Updates
- CRM Software (Act!, Certemy, Salesforce)
- Business Development
Timeline
Client Success Manager
Nationwide Medical Licensing
2022.03 - 2023.04
Administrative Licensing Processor
Nationwide Medical Licensing
2021.10 - 2022.03
Kitchen Director / Management Team
Chick-fil-A
2019.12 - 2021.09
No Degree - Biomedical Engineering
West Virginia University
High School Diploma -
Morgantown High School
Similar Profiles
Yazan HamedYazan Hamed
Co-Founder at Simplified Medical LicensingCo-Founder at Simplified Medical Licensing
Terrence ThompsonTerrence Thompson
Information Systems Administrator at Barbados Medical Cannibis Licensing AuthorityInformation Systems Administrator at Barbados Medical Cannibis Licensing Authority
Mike WilliamsMike Williams
Outside Sales Account Manager at Nationwide Medical Inc.Outside Sales Account Manager at Nationwide Medical Inc.