Alijzah Calvert
Melbourne,FL
Summary
Talented and relationship-driven Customer Success Manager with solid leverages data-driven approaches to maximize business profits. Excellent communication, planning and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Client Success Manager
Nationwide Medical Licensing
03.2022 - 04.2023
- Planned, articulated and executed client development strategies.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Maintained portfolio of 25 or more client companies, concurrently.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty and 35% increase in client satisfaction during tenure.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Analyzed client data reports to ascertain renewal risk while assessing account trends.
Administrative Licensing Processor
Nationwide Medical Licensing
10.2021 - 03.2022
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Provided timely and professional customer service by informing clients on account status.
- Maintained ongoing task list of at least 100 individual client files.
- Excelled in role, and received management level promotion in less than 5 months time.
Kitchen Director / Management Team
Chick-fil-A
12.2019 - 09.2021
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
No Degree - Biomedical Engineering
West Virginia University
Morgantown, WV05.2019
High School Diploma -
Morgantown High School
Morgantown, WV05.2015
Skills
- MS Office Proficiency (Word, Excel, Outlook, One Note, PowerPoint, Teams, etc)
- Strategic Sales Knowledge
- Research
- Account Oversight
- Reporting
- Data Analysis
- Creative Problem Solving
- Effective Communication
- Client Portfolio Management
- Training
- Client Onboarding
- Status Updates
- CRM Software (Act!, Certemy, Salesforce)
- Business Development
Timeline
Client Success Manager
Nationwide Medical Licensing
03.2022 - 04.2023
Administrative Licensing Processor
Nationwide Medical Licensing
10.2021 - 03.2022
Kitchen Director / Management Team
Chick-fil-A
12.2019 - 09.2021
No Degree - Biomedical Engineering
West Virginia University
High School Diploma -
Morgantown High School
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