Alik Dangourian
Glendale,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional purchasing specialist with proven track record in procurement and supply chain management. Known for enhancing vendor relationships and optimizing inventory levels. Collaborative team player with focus on achieving results and adapting to changing needs.
Overview
5
5
years of professional experience
Work History
Customer Service
Dollar King Store
12.2020 - 07.2021
- Collected credit card and cash payments to complete transactions for customer orders.
- Scanned items and checked pricing on cash register for accuracy.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained cleanliness and presentation of stock room and production floor.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Operated forklift and pallet jack to transport heavy loads.
Supervisor
Dollar King Store
07.2021 - 10.2022
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Tracked project schedules and encouraged teams to complete tasks on time.
- Performed all cash handling transactions in accordance with policy and regulations
- Balance cash registers at the end of the day and properly calculate the deposit and prepare it for the bank to receive
- assessed all safe and register balances prior to opening and ensured adequate money supply for daily operations.
- managed closing responsibilities including balancing 5 store registers, and maintaing safe balances.
- proven ability to count and balance registers at the beginning and end of store hours.
Assistant Manager
Dollar King Store
10.2022 - 10.2023
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints and issued refunds as needed.
- Collected deposits or payments and arranged for billing.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Responsibly prepared checks for the business's suppliers, logged them on the computer, and kept track of all the checks.
- Managed weekly payroll duties by using Microsoft Excel to modify schedule adjustments, add sick time, and correctly calculate overtime pay and submitted data to payroll contractor.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Printed labels and tags for for-sale merchandise.
Purchasing Assistant
Simon G Jewelry
10.2023 - Current
- Followed up on jobs to ensure customers received their orders on time.
- Managed vendor relationships, resolving issues quickly and improving communication and service quality.
- Coordinated with vendors to optimize purchasing processes and ensure timely delivery of materials.
- Organized and maintained filing systems to ensure fast and efficient document retrieval.
- Collaborated with team members to enhance workflow efficiency across departments,
- Processed incoming and outgoing shipments with high accuracy and attention to detail,
- Worked effectively in fast-paced environments.
- Handle diamond allocation and date entry for all outgoing jobs, ensuring every job is accurately logged and appears correctly in inventory reports
- Employed working knowledge of word processing, spreadsheets, Excel and graphics.
- Receive and document incoming customer packages by logging contents and tracking numbers accurately, and carefully inspecting all packaging to prevent accidental loss of valuable items.
- Process and close incoming vendor jobs by checking diamond and gram weights, reviewing vendor charges, tracking diamond origins and settings, and finalizing accurate product tags.
- distribute incoming jobs evenly between two QC team members to maintain a fair and efficient workflow.
- Prepare invoices for international shipments, ensuring all items are accurately logged in both reports and final invoices.
Education
High School Diploma -
Glendale High School
Glendale, CA06.2021
7th Grade Graduate - Music Education
Lark Musical Society
Glendale, CA06.2020
Lagree Certificate - Fitness
Lagree Academy
Body By Lagree10-2025
Skills
- High-energy attitude
- Microsoft powerpoint, excel, and Word
- Office equipment proficiency
- Product organization
- Goal-oriented
- Friendly, positive attitude
- Supervision & leadership
- Planning & organizing
- Active listening
- Time management
- Problem solving
- Patient
- Hard working
Languages
English
Full Professional
Armenian
Professional
Spanish
Limited
Timeline
Purchasing Assistant
Simon G Jewelry
10.2023 - Current
Assistant Manager
Dollar King Store
10.2022 - 10.2023
Supervisor
Dollar King Store
07.2021 - 10.2022
Customer Service
Dollar King Store
12.2020 - 07.2021
7th Grade Graduate - Music Education
Lark Musical Society
High School Diploma -
Glendale High School
Lagree Certificate - Fitness
Lagree Academy