ALIKA LAMBERT
DOUGLASVILLE,US
Summary
Diligent Data Entry Specialist with solid background in data entry and administrative support. Successfully managed data integrity and accuracy in various projects, ensuring smooth workflow and timely completion. Demonstrated proficiency in database management and data verification, consistently maintaining high standards of data quality and efficiency.
Overview
19
19
years of professional experience
Work History
HOUSING SPECIALIST
Revelare Recovery
11.2023 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted patients in developing relapse prevention plans, equipping them with the tools needed to maintain long-term sobriety.
- Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.
- Promoted a safe environment for patients by enforcing facility policies and addressing any potential risks or challenges.
REMOTE ROI SERVICE ADMIN
MRO Corporation
01.2023 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
PATIENT COORDINATOR
Oasis Healthcare
07.2022 - 01.2023
- Coordinated client health monitoring and routine activities
- Scheduled and facilitated medical appointments
- Designed client-specific goals to foster independence
- Prepared healthy meals and handled household chores
- Boosted client's overall well-being through supportive environment
- Maintained HIPAA compliance with meticulous record review and release
PATIENT CARE TECH
Mirror Image Concierge
07.2021 - 08.2022
- Supervised post-op patient vitals for stability
- Orchestrated medical appointments, maximizing healthcare access
- Delivered top-tier customer service in patient care
- Completed household tasks, fostering patient self-reliance
PATIENT SERVICE REPRENTATIVE
Northside Atlanta Cancer Center
04.2021 - 07.2022
- Enhanced customer service by handling over 50 calls daily
- Streamlined office workflow by implementing efficient policies
- Collaborated with medical staff to uphold ethical standards
- Optimized billing by managing insurance verifications and financial transactions
DIRECT SUPPORT STAFF
Living Change Corporation
08.2019 - 05.2021
- Ensured medication accuracy and health monitoring for individuals with disabilities
- Supported clients' independence and daily living activities, aligning with programming goals
- Managed documentation for enhanced care quality and regulatory compliance
PATIENT CARE MANAGER
Atlanta Foot Care Center
07.2018 - 04.2021
- Directed office workflows, enhancing patient throughput and satisfaction
- Ensured regulatory compliance through diligent insurance verification
- Improved team collaboration and scheduling efficiency through staff supervision
- Achieved cost reduction by streamlining supply orders and inventory management
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
CERTIFIED NURSING ASSISTANT
Rose Petal Falls
12.2018 - 07.2019
- Crafted nutritious meals, heightening client satisfaction
- Furnished companionship, bolstering client trust and morale
- Facilitated client mobility and hygiene, improving daily life
CERTIFIED NURSING ASSISTANT
Synergy Homecare
02.2013 - 04.2019
- Elevated team performance through recruitment and training of competent staff
- Streamlined employee performance tracking by managing schedules and records
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
ADMINISTRATOR ASSISTANT
Home Helpers Atlanta
09.2015 - 07.2018
- Guaranteed accuracy in operations by supporting payroll and compliance
- Enhanced service delivery by handling client interactions effectively
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Organized company-wide training sessions which resulted in increased employee knowledge about specific topics.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
PATIENT LIAISON
Destiny's Child Inc
03.2013 - 06.2016
- Contributed to effective care plans by monitoring client conditions
- Bolstered daily life skills of intellectually disabled clients
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
MEDICAL ADMINISTRATIVE ASSISTANT
Pearls of Health
07.2013 - 08.2014
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
CERTIFIED NURSING ASSISTANT
Excel Nursing Services
03.2012 - 09.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Built rapport with patients and families, providing emotional support during difficult times.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
ASSISTANT RESIDENTIAL MANAGER
CHD Hawthorn Services
10.2005 - 01.2011
- Led operations for disabled individuals, enhancing autonomy and care quality
- Supervised and improved service delivery through staff management
- Conducted regular performance evaluations for staff members, identifying areas for improvement as well as recognizing their achievements in meeting goals set forth in individual development plans.
- Actively participated in staff recruitment efforts, interviewing candidates, and making hiring recommendations based on qualifications and fit within the team dynamic.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Education
CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT -
Everest College
Atlanta, GA01.2013
CERTIFIED NURSING AID PROGRAM -
Holyoke Community College
Holyoke, MA01.2012
HIGH SCHOOL DIPLOMA -
Springfield Central High
Springfield, MA01.2002
Skills
- Organizational Skills
- Records Management
- Problem Solving
- Data Entry
- Quality Assurance
- Regulatory Compliance
- Health Insurance
- Data Visualization
- Database Management
- HIPAA Compliance
- Medical terminology
- EMR / EHR
References
- Cherice Harris, Destiny's Child Inc, chericehwalker@gmail.com, (404)310-5884
- Taren Frink, Atlanta Foot Care Center, tarenyfrink@gmail.com, (954)245-6126
- Yolany Parenteau, CHD Hawthorn Elder Services, (413)532-5129
- William Stoll DPM, Atlanta Foot Care Center, (404)355-4522
- Renata Campbell, Atlanta Cancer Center, (404)552-2089
Timeline
HOUSING SPECIALIST
Revelare Recovery
11.2023 - Current
REMOTE ROI SERVICE ADMIN
MRO Corporation
01.2023 - Current
PATIENT COORDINATOR
Oasis Healthcare
07.2022 - 01.2023
PATIENT CARE TECH
Mirror Image Concierge
07.2021 - 08.2022
PATIENT SERVICE REPRENTATIVE
Northside Atlanta Cancer Center
04.2021 - 07.2022
DIRECT SUPPORT STAFF
Living Change Corporation
08.2019 - 05.2021
CERTIFIED NURSING ASSISTANT
Rose Petal Falls
12.2018 - 07.2019
PATIENT CARE MANAGER
Atlanta Foot Care Center
07.2018 - 04.2021
ADMINISTRATOR ASSISTANT
Home Helpers Atlanta
09.2015 - 07.2018
MEDICAL ADMINISTRATIVE ASSISTANT
Pearls of Health
07.2013 - 08.2014
PATIENT LIAISON
Destiny's Child Inc
03.2013 - 06.2016
CERTIFIED NURSING ASSISTANT
Synergy Homecare
02.2013 - 04.2019
CERTIFIED NURSING ASSISTANT
Excel Nursing Services
03.2012 - 09.2012
ASSISTANT RESIDENTIAL MANAGER
CHD Hawthorn Services
10.2005 - 01.2011
CERTIFIED NURSING AID PROGRAM -
Holyoke Community College
HIGH SCHOOL DIPLOMA -
Springfield Central High
CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT -
Everest College
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