Aliki Magana

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Implemented care and efficiency improvements to support and enhance office operations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Taught patients about medications, procedures, and care plan instructions.

Collected and documented patient medical information such as blood pressure and weight.

• Recommended and performed microdermabrasion, peels and laser treatments.
• Developed individualized, therapeutic skin care programs.
• Promoted overall wellness among clientele by incorporating aromatherapy techniques into treatments when appropriate.
• Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
• Provided clients with knowledge of all cosmetic services being provided.

• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Processed orders and sent to kitchen employees for preparation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.