Aliki Jones
Clarksville,TN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented, professional and conscientious offering over 5 years of experience in a fast-paced setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
St.Thomas Midtown Cardiology
03.2019 - Current
- Record and file patient data and medical records
- Direct patient flow during practice hours, minimizing patient wait time
- Schedule patient appointments; contact patient on appointment reminders
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitate seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boost patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Efficiently perform insurance verification and precertification and pre-authorization functions
- Obtain client medical history, medication information, symptoms, and allergies.
- Sanitize, restock, and organize exam rooms and medical equipment.
Pre-Admission / Patient Tech
St. Thomas Hospital for Specialty Surgery
04.2016 - 03.2019
- Recorded and filed patient data and medical records
- Directed patient flow during practice hours, minimizing patient wait time
- Scheduled patient appointments; contact patient on appointment reminders
- Completed registration quickly and cordially for all new patients and existing patients
- Confirmed patient information, collected copays and verified insurance
- Efficiently performed insurance verification and precertification and pre-authorization functions
- Streamlined the pre-admission process for efficiency, reducing wait times and improving patient flow.
- Increased accuracy of patient records by meticulously verifying medical history, allergies, and medication lists.
- Assisted physicians with diagnostic tests during the pre-admission phase, ensuring accurate results for better-informed treatment decisions.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Monitor- Patient Care Tech II
St. Thomas Mid Town
03.2014 - Current
- Assist in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improve workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrate strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Manage multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Assist nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Facilitate continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
- Streamline the admission process for telemetry patients by quickly setting up monitoring equipment and accurately inputting data into the electronic health record system.
- Promote a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
Education
Associate of Science - Nursing
Fortis Nursing Program
Nashville, TNHigh School Diploma -
Maplewood High School
05.2001
Skills
- Strong medical ethic
- Medical terminology knowledge
- Customer Service
- Patient Scheduling
- HIPAA Compliance
- Electronic Health Records
- Maintaining confidentiality
- Medical supply inventory
- Patient Relations
Certification
- Basic Life Support (BLS) Certification, 2004, present
- Certified Nurse Assistant, 2004, present
- Monitor Technician, 2014, present
- Certified Medical Assistant, 2019
Timeline
Medical Assistant
St.Thomas Midtown Cardiology
03.2019 - Current
Pre-Admission / Patient Tech
St. Thomas Hospital for Specialty Surgery
04.2016 - 03.2019
Monitor- Patient Care Tech II
St. Thomas Mid Town
03.2014 - Current
Associate of Science - Nursing
Fortis Nursing Program
High School Diploma -
Maplewood High School
- Basic Life Support (BLS) Certification, 2004, present
- Certified Nurse Assistant, 2004, present
- Monitor Technician, 2014, present
- Certified Medical Assistant, 2019
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