Alikki Thomas
Atlanta,GA
Summary
Personable Inside Sales Manager with four years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
15
15
years of professional experience
Work History
Account Manager, Inside Sales
Aspire Health Partners
03.2020 - Current
- Boosts client satisfaction by effectively addressing concerns and providing tailored solutions.
- Enhances team productivity by streamlining internal processes and implementing efficient sales strategies.
- Develops strong relationships with key clients, resulting in increased account retention and growth.
- Collaborates closely with cross-functional teams to ensure seamless service delivery for clients.
- Cultivates long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Increases overall revenue by identifying upselling opportunities and presenting relevant product offerings to existing clients.
- Implements successful sales campaigns that attracted new customers and increased overall business profitability.
- Provides comprehensive sales reports, offering valuable insights into trends and areas for improvement within the sales process.
- Manages a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
Senior Manager
Jersey Mike's
05.2011 - 03.2020
- Evaluated hiring, firing, and promotions requests.
- Attend weekly leadership meetings to collaborate ideas and discuss goals of overall store performance.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Security Officer
Allied Universal Services
06.2010 - 04.2011
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Convergent USA
05.2009 - 07.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Physical Education
Valdosta State University
Valdosta, GA05.2010
Mass Communications
Cleveland State Community University
Cleveland, TN05.2009
High School Diploma -
Towers High School
Decatur, GA05.2007
Skills
- Certification(s): BLS/CPR Certification (2019)
- CRM proficiency
- Client acquisition
- Objection handling
- Account planning
- Cross-selling strategies
- Account Management
- Sales Development
- Recruitment
- Sales Targeting
- Task Prioritization
- New Hire Onboarding
Volunteer Experience
Cornerstone Community Baptist Church, Atlanta, GA, Event Staff, 05/01/14, 07/01/14, Served breakfast and lunch to community youth during summer education program., Worked with team to coordinate and decorate church event hall for end of program banquet.
Timeline
Account Manager, Inside Sales
Aspire Health Partners
03.2020 - Current
Senior Manager
Jersey Mike's
05.2011 - 03.2020
Security Officer
Allied Universal Services
06.2010 - 04.2011
Customer Service Representative
Convergent USA
05.2009 - 07.2009
Physical Education
Valdosta State University
Mass Communications
Cleveland State Community University
High School Diploma -
Towers High School