ALIL LJUJKOVIC
Bayside,NY
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
Work History
Project Manager
ABM Industries
03.2022 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Assume ownership for contracted services at 4 World Trade Center and lead operational and administrative activities while maintaining effective cost control measures
- Assists in development of new business opportunities for ABM. Provides proposals to client(s), negotiates and executes contractual agreements.
- Effectively recruit, manage, and lead a team of professional employees and supervisors with a focus on continuous improvement
Supervisor
ABM Industries
12.2020 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Assistant Manager
Palladium Window Solutions
04.2018 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw window cleaning maintenance of all Citi Bank branches throughout the five boroughs
- Tracked and coded payroll for approximately 110 employees to include all out of office designations
- Evaluated and prepared estimates for prospective projects based on operating costs and competitor pricing
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Resident Manager
Teams Management LLC.
01.2014 - 04.2019
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Collected, recorded and deposited monthly rents from over 48 tenants.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept property in compliance with local, state and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
No Degree - Communications
Baruch College of The City University of New York
New York, NY12.2024
Associate of Science - Criminal Justice
Queensborough Community College of The City University of New York
Oakland Gardens, NY05.2015
Skills
- Microsoft Exchange
- Project Scope Analysis
- SAP
- 3M Post-It App
- Microsoft Office
- Contract Management
- Yardi
- Microsoft Excel
- Project Management
- Facility Management
- Customer Service
- Time Management
Timeline
Project Manager
ABM Industries
03.2022 - Current
Supervisor
ABM Industries
12.2020 - 03.2022
Assistant Manager
Palladium Window Solutions
04.2018 - 12.2020
Resident Manager
Teams Management LLC.
01.2014 - 04.2019
No Degree - Communications
Baruch College of The City University of New York
Associate of Science - Criminal Justice
Queensborough Community College of The City University of New York