Alilah Sutton
Houston,Texas
Summary
Ambitious Restaurant General Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Whatabuger Restaurants
07.2019 - 06.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Executive General Manager
Yum Brands Inc
11.2012 - 08.2019
- Nominated for general manager of the year in 2013
- Designed modern employee recognition program which boosted productivity and improved morale.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Assisted customers with complaints and general inquiries.
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering.
- Recruited, mentored and coached staff of 35-40 associates in delivering customer-focused performance.
- Created motivated and positive environment to inspire employees and make customers feel welcome.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Education
Associate of Arts - Interior Design
New York Institute of Art And Design
New York, NY10.2024
Bachelor of Science - Business Management
Excelsior College
Albany, NY09.2016
Skills
- Food Service Background
- Staff Development Talent
- Order Delivery Practices
- Business Operations Expertise
- Hiring and Training
- Food Preparation and Safety
- Conflict Resolution Techniques
- Labor and Food Cost Control
- Customer Service Best Practices
- Staff Supervision
- Staff Scheduling
- Inventory Control
- Shift Management
Certification
Serv Safe Certified
TABC
OSHA Certified
Timeline
Restaurant Manager
Whatabuger Restaurants
07.2019 - 06.2023
Executive General Manager
Yum Brands Inc
11.2012 - 08.2019
Associate of Arts - Interior Design
New York Institute of Art And Design
Bachelor of Science - Business Management
Excelsior College