Alillia Navarro
Rohnert Park,CA
Overview
7
7
years of professional experience
Work History
Call Center Care Navigator
Marin Community Clinic
2022.12 - Current
- Review and submit mammograms orders
- Resolve issues with hospitals and other care facilities orders that require revisions
- Process requests for school forms from school nurse
- Maintain patient confidentiality in accordance to department policy and HIPPA guidelines
- Attend and participate in required meetings, training, and educational programs
- Preform administrative responsibilities, including checking eligibility, verifying demographics, and and making follow ups
- Preform other related work as assigned
- Uses appropriate communication templates within EHR
- Schedule appointments for Centerpoint. Removes appointments from schedule and calls patients to reschedule per protocol
- Maintains positive customer service at all times, referring unresolved issues to Director of Support Services
- Reconciles quest billing invoices, as well as managing quest quanum user accounts
Extern
Concentra Urgent Care
2024.03 - 2024.04
- Preform Department of Transportation (DOT) and Non-DOT drug and alcohol testing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFT's, audiogram testing and respirator fit testing.
- Dispense medications and DME as ordered by treating clinician in accordance with state regulations.
- In partnership with center leadership, assist with patient flow and volume.
- Keep patients informed of expected wait times during all aspects of the center visit.
- Follow HIPPA guidelines and safety rules.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Call Center Representative II
Marin Community Clinic
2021.08 - 2022.12
- Excelled in taking more then 100 calls per day in busy, fast-paced environment for both English and Spanish speaking patients.
- Provided patients with directions and confirmed appointment times.
- Maintained positive customer service at all times.
- Provided assistance to patients by contacting clinics by telephone, take messages, and direct calls to appropriate medical team.
- Managed to handle multiple tasks on daily basis and great attention to detail.
- Adheres to Marin Community Clinics code of conduct and represent in a professional matter.
- Treated patient data with strict confidentiality and sensitivity.
- Responded proactively and positively to rapid change.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Gone above and beyond what was required.
Team Trainer
Whole Foods Market Novato
2018.10 - 2021.07
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained new employees in specific job requirements.
Store Support Supervisor
Whole Food Market
2018.09 - 2021.07
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Resolved guest concerns or complaints and kept co supervisors informed of escalating situations
- Used point of sale register system to complete transactions
- Directed and supervised staff performance
- Dealt with guest returns/exchanges
- Answer and screen multiple call lines and direct them to designated departments
- Multi task in fast paced environment
- Amazon returns
- Team Trainer
- Managed team breaks even with short staff
- Mentored new cashier's to contribute to store's positive culture.
Sales Associate
Old Navy
2017.05 - 2018.06
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Offered and sold Old Navy credit cards
Education
No Degree - Medical Assisting
West Coast Medical Assistant Training Program
Rohnert Park, CA03.2024
High School Diploma -
Novato High School
Novato, CA06.2018
Skills
- Decision Making
- Handling Complaints and Inquiries
- Flexible Work Schedule
- Delegation and Supervision
- Staff Coaching and Training
- Health and Safety Procedures
- Multitasking and Prioritizing
- Basic Mathematics
- PPE use
Career Objective
Seeking a position as a medical assistant whereby I can utilize my educational background and time management skills to provide quality assistance to both physicians and patients.
Languages
Spanish
Timeline
Extern
Concentra Urgent Care
2024.03 - 2024.04
Call Center Care Navigator
Marin Community Clinic
2022.12 - Current
Call Center Representative II
Marin Community Clinic
2021.08 - 2022.12
Team Trainer
Whole Foods Market Novato
2018.10 - 2021.07
Store Support Supervisor
Whole Food Market
2018.09 - 2021.07
Sales Associate
Old Navy
2017.05 - 2018.06
No Degree - Medical Assisting
West Coast Medical Assistant Training Program
High School Diploma -
Novato High School
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