Amy Lilly

Highly experienced and efficient Medical Office Administrator with 30 years of expertise in medical billing, prior authorizations, and customer service. Proficient in EMR systems, ICD-10, and CPT coding. Track record of managing high-volume billing queues, resolving complex claim denials, and providing exceptional patient and provider support. Recognized for team supervision, new staff training, and driving process improvements. Solid background in medical office operations, hospice care, and senior care settings. Diligent supervisor overseeing medical billing operations to ensure accuracy in claims processing, streamline procedures, and reduce errors. Demonstrated proficiency in managing complex billing systems and resolving discrepancies. Dynamic individual with hands-on experience in RCM, possessing strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset while committed to making meaningful contributions and advancing organizational goals.

• Supervised team of 6 staff members.
• Documented and resolved outstanding A/R tied to patient accounts which led to sending over 800 accounts totaling just over $500K to collections.
• Achieved a 50% increase in revenue through effectively helping with reviewing untouched workman's compensation accounts and getting them processed out the door in a more timely manner.