Alim Wurie
Abingdon,MD
Summary
Experienced dynamic professional with extensive knowledge of Corporate Compliance and regulatory laws. Superior understanding of the Remedy 8.1 ticketing system, reporting tools, Intrusion Detection and Intrusion prevention programs. Successfully implemented process improvements, boosting productivity and ensuring compliance in complex environments. Can adapt to an ever changing environment, great analytical mind, well organized, able to multi task and result-orientated. Comfortable collaborating with team members and working independently whilst maintaining an elevated level of professionalism in delivering unmatched service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Amazon Web Services
Amazon
09.2023 - Current
- Completed projects in Amazon Web Services and Microsoft Azure.
- Conducted one-on-one training sessions for employees in Microsoft Office, Windows Server, and Amazon Web Services.
- Developed user interfaces for deployment on Amazon Web Services (AWS) platforms.
- Developed customized marketing materials such as flyers, business cards, and website content to professionally showcase DJ services offered.
System Administrator
Malador Associates
02.2021 - 06.2022
- Administered server environments, ensuring optimal performance and uptime for critical applications.
- Managed user accounts and permissions, enhancing security protocols across systems.
- Implemented system monitoring tools, proactively identifying and resolving issues to minimize downtime.
- Developed and maintained backup solutions, safeguarding data integrity and availability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Customer Operations Officer
Tabcorp
07.2016 - 12.2021
- Wrote and filed SARS and 120 day CAR (Continuous Activity Reports).
- Performed PEP checks through established resources to determined evidence of money laundering.
- Conducted critical security checks including ID3, CDD and KYC in a complex environment.
- Collaborated with cross-functional teams to address compliance issues and enhance operational efficiency.
- Conducted comprehensive risk assessments to identify potential compliance vulnerabilities and recommend corrective actions.
- Implemented process improvements that increased productivity and reduced turnaround times.
Customer Service Consultant
The Post Office
06.2015 - 05.2016
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers with postal transactions, ensuring accuracy and compliance with regulations.
- Maintained knowledge of products and services to offer tailored solutions to customers.
- Collaborated with team members to streamline processes and improve service delivery.
- Utilized point-of-sale systems efficiently to process transactions and manage inventory accurately.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
Customer Service Officer/Researcher/Analytical
Various Employers
01.2011 - 03.2015
- As a Researcher, planned and implemented qualitative and quantitative surveys for both residents and general focus groups for the prominent EU Development Trust (ERDF) URBAN 2
- Collated, authored and delivered series of analytical reports for a panel of select committee members
- Assisted in implementing new service protocols to enhance customer satisfaction.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Education
Master of Science - Oil & Gas Management
Coventry University
Coventry, UK06-2014
Bachelor of Arts - BA Hon International Relations & Conflict Studies
University of Westminster
London, UK07-2011
Skills
- Easily identifies and resolves technical issues and concerns
- Excellent communication with research and presentation capabilities
- Hardware: TCP/IP, DHCP and DNS protocols, LAN/WAN routers, Ethernet, SAN, VPN
- Software: MS Office 2013 ( Word, Excel, PowerPoint, Access, Outlook, Office, Windows 7/10 Mac OS X, Android expertise
- NIST Guidance (NIST 88-53, NIST 800-37 NIST 800-60) FISMA, FIP 199, C&A, A&A, RMF, SCA, SAR and POAM
- FFIEC guidelines or Sarbanes Oxley, GDPR and Payment Card industry Data Security Standard (PCI DSS)
Certification
Member of IOSH (2014)
Institution of Occupational Safety and Health
2024 Comptia X
Timeline
Amazon Web Services
Amazon
09.2023 - Current
System Administrator
Malador Associates
02.2021 - 06.2022
Customer Operations Officer
Tabcorp
07.2016 - 12.2021
Customer Service Consultant
The Post Office
06.2015 - 05.2016
Customer Service Officer/Researcher/Analytical
Various Employers
01.2011 - 03.2015
Master of Science - Oil & Gas Management
Coventry University
Bachelor of Arts - BA Hon International Relations & Conflict Studies
University of Westminster
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