Alima Drame
The Bronx,New York
Summary
Dynamic Front Desk Manager at SUNY New Paltz, Friendly and approachable, with strong interpersonal abilities and positive demeanor. Proficient in managing administrative tasks and coordinating schedules, with knowledge of customer service principles and office software. Focused on creating welcoming environment and ensuring smooth operations.
Summer Youth Employee, Developed strong communication and teamwork skills in fast-paced environment, excelling in customer service and collaborative tasks. Demonstrated ability to adapt quickly and learn new responsibilities, aiming to transition into new field. Seeking to leverage these transferrable skills in new and challenging role.
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Educational Opportunity Program at SUNY New Paltz
08.2025 - 12.2025
- Managed front desk operations to ensure seamless guest check-in and check-out experiences.
- Trained and supervised front desk staff, enhancing service quality and operational efficiency.
- Coordinated communication between departments to address guest inquiries and resolve issues promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Team Member
WOW Cafe
08.2024 - 11.2025
- Provided excellent customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and hygiene standards during food preparation.
- Assisted in training new team members on menu items and company policies to enhance team performance.
- Maintained cleanliness of workstations and dining areas, contributing to a welcoming atmosphere for customers.
- Handled cash register operations accurately, ensuring proper cash management and financial accountability.
Summer Youth Employee
Summer Youth Employment Program
06.2023 - 09.2023
- Assisted with program logistics, ensuring smooth operations for summer employment activities.
- Supported team in recruitment efforts, helping to identify potential candidates for available positions.
- Collaborated with staff to organize and implement daily workshops and training sessions.
- Engaged with youth participants, providing guidance and support throughout the program duration.
- Maintained accurate records of participant attendance and activity participation for reporting purposes.
- Contributed to a positive work environment by fostering teamwork among peers and supervisors.
- Demonstrated adaptability by quickly adjusting to new tasks and responsibilities as needed throughout employment tenure.
Education
Bachelor of Science - Accounting And Finance
SUNY College At New Paltz
New Paltz, NY05-2028
High School Diploma -
Bronx Prep
The Bronx, NY06-2024
Skills
- Customer service
- Check-in and Check-out procedures
- Time management
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Cook
- Workplace safety
- Heavy lifting
- Relationship building
Languages
English
Full Professional
French
Professional Working
Timeline
Front Desk Manager
Educational Opportunity Program at SUNY New Paltz
08.2025 - 12.2025
Team Member
WOW Cafe
08.2024 - 11.2025
Summer Youth Employee
Summer Youth Employment Program
06.2023 - 09.2023
Bachelor of Science - Accounting And Finance
SUNY College At New Paltz
High School Diploma -
Bronx Prep