Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alima Taylor

Brooklyn,NY

Summary

Adept at transforming challenges into achievements, I leveraged organizational expertise and exceptional customer service skills at IDNYC to enhance team efficiency and customer satisfaction. My background in data entry and proactive problem-solving drove significant improvements, showcasing my ability to lead and innovate within fast-paced environments.

Professional with strong preparation for Work Study Intern role. Skilled in project management, research, and data analysis. Collaborative team player, adaptable to changing needs, and results-driven. Capable of producing impactful outcomes through effective communication and problem-solving abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Work Study Intern

IDNYC
10.2024 - 05.2025
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Supported team members in achieving project goals, sharing resources and knowledge as needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Retail Sales Associate

Home Goods
06.2024 - 08.2024
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

FAFSA Application Assistant

New York City College of Technology
01.2024 - 05.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

Food Service Worker

Chipotle
06.2023 - 01.2024
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Education

Bachelor of Science - Information And Computer Systems

New York City College of Technology
Brooklyn, NY
05-2026

High School Diploma -

High School For Medical Professions
Brooklyn, NY
06-2022

Skills

  • Leadership qualities
  • Organizational expertise
  • Analytical mindset
  • Presentation development
  • Time management
  • Data entry
  • Writing and editing
  • Customer service

Certification

SAFe Scrum Master

Timeline

Work Study Intern

IDNYC
10.2024 - 05.2025

Retail Sales Associate

Home Goods
06.2024 - 08.2024

FAFSA Application Assistant

New York City College of Technology
01.2024 - 05.2024

Food Service Worker

Chipotle
06.2023 - 01.2024

Bachelor of Science - Information And Computer Systems

New York City College of Technology

High School Diploma -

High School For Medical Professions

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Alima Taylor