Alima Thomas
Rancho Cucamonga,CA
Summary
Experienced healthcare professional that will make an excellent addition to any service-oriented team with potential for long-term growth. I am seeking a supervisory position where I can use my strengths in communication and problem solving to aid clients in crisis in real time, and reach company goals.
Overview
17
17
years of professional experience
Work History
Care Coordinator III
Newport Academy
11.2019 - Current
- Assist adolescent clients in a residential facility setting.
- Send detailed emails to the Residential Supervisor and all facility staff regarding important client updates.
- Prepare new admission packets for incoming clients.
- Save and compile all intake case paperwork.
- Scan and upload documents to each client's file in Lightning Step.
- Complete LICs for new clients.
- Manage ROIs for clients ensuring documents are read, signed, and added to file.
- Maintain a client roster that includes emergency contact information for all clients at the residential treatment house assigned.
- Conduct an audit of client’s electronic medical records.
- Update client's electronic medical files as needed to include current medications, dosages, dietary restrictions, etc.
- Provide excellent customer service to clients and health care providers.
- Maintain the confidential nature of clients and associated activities.
- Complete other administrative duties as needed.
- Provide supervision to adolescent clients on the overnight shift.
- Utilize rounding protocol to mark clients present at five to fifteen-minute interval bed checks.
- Use de-escalation tactics to provide support to clients and help them return to baseline in the event of a crisis.
- Accompany clients to the hospital when emergency psychiatric or physical treatment is needed.
- Complete incident reports as needed as well as shift reports each shift worked.
- Conduct a pill count of every controlled medication and narcotic medication prescribed to clients, and notify the nursing team of any irregularities or refills needed.
- Attend designated monthly staff and in-service meeting and training classes.
- Ensure compliance with Joint Commission standards.
ADHD Testing Coordinator/ Patient Care Coordinator
Mindful Health Solutions
01.2023 - 06.2023
- Coordinated remote ADHD testing and testing for any other service line as needed.
- Independently managed the helpADHD mailbox/help desk.
- Processed testing referrals.
- Created and maintained testing/assessment Databases.
- Completed data entry into respective databases.
- Oversaw and communicated test software maintenance and upgrades.
- Registered and administered patients for various tests indicated.
- Uploaded test results for over twenty providers.
- Scheduled post-testing follow-up appointments for patients.
- Called patients to confirm appointments.
- Prepared and sent correspondence to patients, peers, and testing representatives.
- Documented and communicated to patients clearly on standards and processes from beginning to end.
- Developed assessment training materials (internal and patient-centered).
- Conducted troubleshooting for remote testing technical errors with patients.
- Other responsibilities as assigned.
Account Resolution Specialist
CMRE FINANCIAL SERVICES, INC.
05.2019 - 11.2019
- Answered calls from debtors regarding accounts found on credit report.
- Set up payment plans and automatic electronic transfers.
- Collected payments to close out accounts.
- Sent insurance information to the billing department to submit a claim.
- Verified accounts and match listed individual debts to create one file.
Monitoring Center Representative
Sentinel Offender Services
11.2018 - 05.2019
- Electronic monitoring of individuals on house arrest.
- Communicated with law enforcement regarding crossing of zones as outlined in offender's file.
- Thoroughly documented each call.
- Obtained location details via GPS tracking and filing reports.
Appointment Sales Representative
3 Day Blinds
03.2016 - 11.2018
- Booked free in home consultations with a design consultant.
- Scheduled follow up or self generated appointments for consultants.
- Trained new employees on the use of Mitel and CRM.
- Emailed the District Sales Managers to coordinate scheduling of large commercial projects.
- Redirected inbound calls to the correct department.
Reservations Agent
The Disneyland Hotel
06.2013 - 04.2016
- Delivered great customer service via phone.
- Redirected inbound calls to appropriate departments.
- Answered general Disneyland questions, as well as specific dining questions.
- Data entry, Booked, modified, and cancelled dining reservations.
- Informed guests of park and restaurant policies.
- Processed credit card guarantees, and refunds.
Telemarketer
Best Home Services
09.2012 - 09.2013
- Scheduled appointments with previous customers.
- Switchboard: answered and directed inbound call traffic.
- Copied and filed client data.
- Called clients to promote services.
Telephone Interviewer
Impaq International
10.2012 - 05.2013
- Conducted government mandated surveys over the phone.
- Recorded feedback from recent Job Corps graduates.
- Case maintenance including detailed documentation of calls.
- Verified client information.
Outside Events Representative
Bath Fitter
12.2011 - 08.2012
- Acquired client lead cards for the company.
- Answered questions about Bath Fitter services and product line.
- Generated interest about the product.
- Marketed the features and benefits of the Bath Fitter line.
Geriatric Nursing Assistant
Lorien Skilled Nursing and Rehab Center
12.2010 - 12.2011
- Assisted residents with ADLs (activities of daily living).
- Measured input and output.
- Detailed documentation of resident care utilizing abbreviated notes system.
- Took vitals.
- Monitored patients with feeding tubes and tracheotomy tubes.
Geriatric Nursing Assistant
Riverview Rehab and Health Center
07.2007 - 10.2010
- Assisted residents with ADLs (activities of daily living).
- Measured input and output.
- Documented resident care using Care Tracker system.
- Took vitals.
Education
University of Baltimore - Psychology, Human Services
University of Baltimore
05.2011
Certified Nursing Assistant -
Stein Academy
06.2010
General Studies -
Howard Community College
06.2010
High School Diploma -
Wilde Lake High school
06.2007
Skills
- Natural born leader
- Self-motivated
- Responsible
- Punctual
- Excellent mediator
- Organized
- Efficient
- Independent Worker
- Coachable
- Research
- Problem solving
- Customer Service
- Medication administration
- Caregiving
- Computer skills
- Phone Etiquette
- CRM Software
- Home Care
- Medical Office Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Case management & social work, Proficient, 05/01/22
- Call center customer service, Proficient, 06/01/22
Timeline
ADHD Testing Coordinator/ Patient Care Coordinator
Mindful Health Solutions
01.2023 - 06.2023
Care Coordinator III
Newport Academy
11.2019 - Current
Account Resolution Specialist
CMRE FINANCIAL SERVICES, INC.
05.2019 - 11.2019
Monitoring Center Representative
Sentinel Offender Services
11.2018 - 05.2019
Appointment Sales Representative
3 Day Blinds
03.2016 - 11.2018
Reservations Agent
The Disneyland Hotel
06.2013 - 04.2016
Telephone Interviewer
Impaq International
10.2012 - 05.2013
Telemarketer
Best Home Services
09.2012 - 09.2013
Outside Events Representative
Bath Fitter
12.2011 - 08.2012
Geriatric Nursing Assistant
Lorien Skilled Nursing and Rehab Center
12.2010 - 12.2011
Geriatric Nursing Assistant
Riverview Rehab and Health Center
07.2007 - 10.2010
Certified Nursing Assistant -
Stein Academy
General Studies -
Howard Community College
High School Diploma -
Wilde Lake High school
University of Baltimore - Psychology, Human Services
University of Baltimore